President Obama’s “Delivering Efficient, Effective and Accountable Government” mandate aims to reduce duplicative programs and systems, improve customer service, eliminate improper payments, close the IT gap, and increase accountability and transparency. As agencies work to deliver on this renewed mission, they’re increasingly turning to technologies like CRM (customer relationship management) software to streamline processes, reduce total cost of ownership and improve responsiveness to citizen needs.

At a time of shrinking budgets and greater pressure to deliver on citizen needs, how can agencies save money and redefine citizen service? From veterans’ benefits to Freedom of Information Act requests, case management is the glue that holds it all together, ensuring that information on each case is coordinated and integrated into a meaningful whole. But this can pose serious challenges to any organization. Paper-based processes and legacy systems are making it difficult for agencies to keep up with burgeoning caseloads.

Please join us as Microsoft and federal leaders discuss how effective case management can lead to meaningful performance improvement across federal agencies. This executive event will bring together senior government officials, caseworkers, and IT professionals to discuss how agencies can improve communication, eliminate inefficiencies, reduce administrative burden and provide the best possible services to citizens. 

What you will learn: 

• Examples of how case management systems within the government have delivered mission-critical services
• The role of technology and innovation in the effort to increase responsiveness to citizen needs
• How to make the case for case management in today’s budget environment
• Real-time reporting for key stakeholders to evaluate program success and key metrics to communicate proven results 

REGISTER

- A Microsoft Informational Event -
Government Executive is pleased to assist Microsoft with this event through the provision of support such as consultation on program development, speaker outreach, event moderation, guest invitations and website registration, and event logistics, as well as audience development and designing the event for compliance with applicable federal gift rules and regulations. The content of the program, however, reflects the thought and effort of Microsoft.

 This website registration is managed by Cvent Online Event Registration Software for Government Executive.