Leveraging Digitalization and Data to Transform Customer Service and Mission Operations: Lessons From IRS and VA



Public sector agencies are transforming how to execute mission operations and provide services to citizens. Through guidance from recent laws and executive orders including the Technology Modernization Fund, the Evidence Act, memorandum M-19-21, as well as the 2021 Executive  Order to improve Customer Experience (CXO), agency leaders are driving innovation and leveraging data to transform how their organizations are able to govern and serve the public.


In this webinar, federal executives will discuss:

  1. Their respective organization’s digitalization journey
  2. How business process (re)engineering aligns with agency tech modernization and digital transformation goals, and
  3. How leveraging new sources of data with AI (ML, NLP, IPA, etc.) produces real ROI gains for federal agencies (efficiency and productivity)

Join us on Tuesday, June 14, at 2:00 – 3:00 p.m. ET to hear from Internal Revenue Service (IRS) and Department of Veterans Affairs (VA) leaders about how they are leading transformations within their organizations.

Speaker and Presenter Information

Sherry Bennett, Ph.D.
(Moderator) Chair of the Data Coalition Advisory Board andChief Data Scientist, DLT – A TD-Synnex Company

 

Patrick Sullivan
Principal Product Strategist, US Public Sector, HyperScience

Relevant Government Agencies

Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), National Institutes of Health, USAID, National Guard Association, EEOC, Federal Government, FDA, FCC


    Event Type
    Webcast


    This event has no exhibitor/sponsor opportunities


    When
    Tue, Jun 14, 2022, 2:00pm - 3:00pm ET


    Cost
    Complimentary:    $ 0.00


    Website
    Click here to visit event website


    Organizer
    Data Coalition
    DLT Solutions


    Contact Event Organizer


    Join the event conversation:
    @dltsolutions
    #datacolaition #DLTSolutions #hyperscience


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