Building Community Trust Through Transparency

Public engagement is an important part of creating thriving communities, providing a mechanism for government entities to remain transparent by presenting information, collecting feedback, and engaging in a two-way conversation with their constituents. Public Records Requests (also known as FOIA) is an important component to sharing information and ensuring a spirit of transparency in local government. 

What many may not realize, however, is that providing access is not always easy. It often requires substantial human effort to respond to information requests accurately and thoroughly. In addition, volume has increased right as municipalities are experiencing record-level staffing level challenges. But there is hope. Well-designed processes, technology, a solid strategy, and appropriate training can make all the difference.