Using Service Desk to Speed Up Ticket Resolution Times
This event qualifies for 1 CPEs
With so many ticketing systems available today, they can start to feel redundant. SolarWinds® Service Desk has unique capabilities you can utilize to help provide a higher return on investment by minimizing the iterations between customers and the company's support staff. By implementing some simple processes and Service Desk configurations, you can reduce mean time to resolution (MTTR) and ultimately increase ROI.
Join Scott Pross, vice president of Monalytic, a SolarWinds company, for a discussion on real-world solutions utilizing the Service Desk application.
Participants of this webcast will learn how to do the following:
- Stop repeating processes over and over and get more information from the end user to resolve issues quickly
- Set up proper workflows to get the right data in front of the right people
- Utilize real-world techniques for working with support teams to push through difficult tickets lingering in queues
Speaker and Presenter Information
Scott Pross, Vice President of Technology, Monalytic
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Tue, Sep 20, 2022, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
SolarWinds Government Team at Carahsoft