Automating Claims Processing While Improving Customer Experience

Explore how a business automation framework can help you achieve no touch claims, prevent human error and improve net promoter score

Insurance claims management is a complex business. Customers want their claims processed and approved quickly. Carriers need to manage risk, avoid paying ineligible claims, keep operating costs low, and comply with myriad government regulatory requirements.

To keep costs in check and meet all of their compliance requirements, many insurance companies have a goal to increase the percentage of claims that can be processed and adjudicated with no human decision making involved. In other words, increasing their rate of straight through processing.

Drawing from lessons learned from customers, Red Hat® and Decision Management Solutions will share how organizations can increase agility, provide consistency and accuracy, improve customer satisfaction, speed response, and reduce costs.

In this webinar, we'll cover:

• The what and why for streamlining and automating the decisioning approach
• Implementing automated processes across teams
• Infrastructure that enables visibility and continuous improvement
• Launching your modernization journey with a self service, standards based, and cloud-ready solutions
• Claims handling initiatives and success stories