The Power of the Engaged Customer: Tips for Elevating CX Strategy

Thanks to the Executive Order (EO) that took effect earlier this year, customer experience (CX) in government has been the hot topic of 2022. But does your agency have a strategy to advance your civic engagement goals, continue your digital transformation, and ensure equitable access?

Our panel of experts will explore how civic engagement has evolved in 2022 to meet modern expectations, as well as provide best practices for driving authentic connections with residents in the future.

Discover the biggest lessons our panelists absorbed from sending billions of government communications a year, including:

• Opt-In is not an option
• Better data for better experiences
• DE&I and accessibility — at scale
• Security — it’s more than FedRAMP
• More relevance, more personalization, more trust, more impact