Creating Win-Win Scenarios for Government Employees and Constituents Through Digital Transformation

Digital transformation is more than technology upgrades. Modern tools can help agencies improve experiences for their workforce and the constituents they serve.

Government Technology recently conducted a survey to capture insight into work environment and modernization challenges. Of the state and local government leaders surveyed:

• One-third said most of their agency’s processes are done manually
• More than a third said manual processes hinder attracting and retaining employees
• Most said 50% or less of transactions are completed online, yet 80% expect digital demand to increase

Investing in digital tools like automated workflows, integration services and web portals can alleviate employee burnout while improving the resident experience with streamlined access to government services.

Explore the complete survey data and learn how your agency can create win-win situations for government employees and constituents during a live, interactive webinar on Wednesday, April 19, 2023, at 11 a.m. Pacific time/ 2 p.m. Eastern time. During this 45-minute session, we’ll cover:

• How government services are evolving in response to in-person, hybrid and remote working models
• Major modernization trends, challenges and priorities for government IT teams
• How to find the right IT solutions for your agency and the best people to have on your modernization team