How Missouri Delivers Better Social Services
Delivering social services programs effectively and efficiently is paramount for government agencies – and a lot of that work happens at contact centers. However, outdated technology can cause delays and frustration both for government employees and their constituents.
That’s the exact situation that plagued the state of Missouri for years, until they embraced cloud and artificial intelligence (AI).
Join us online Tuesday, May 23, at 2 p.m. ET/11 a.m. PT, to hear Nichole Conway, Program Manager, Customer Experience, Missouri Department of Social Services (DSS) and her technology partners explain how they transformed their contact centers.
Speaker and Presenter Information
Nichole Conway, Program Manager, Missouri Department of Social Services
Scott Dunn, Public Sector Account Team, Genesys
Jeremy Dautenhahn, Public Sector Account Team, Google Cloud
Relevant Government Agencies
Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Tue, May 23, 2023, 2:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
GovLoop
Join the event conversation:
@govloop
