Carahsoft and SuccessKPI Modernize the Government Contact Center
Learn how Carahsoft technologies and SuccessKPI work with government agencies to transform and modernize the physical and digital contact center. Hear first-hand from Maximus and SuccessKPI on how to support this transformation while managing the changing workforce with AI-powered, advanced data analytics to improve the citizen and employee experience.
Watch this on-demand webinar and take away the following learning objectives:
- Best practices for efficient digital transformation of the government contact center.
- Differences in how federal, state, and local governments manage workforce needs.
- Humans aren’t the challenge; data is the challenge. Improving the human experience is key unlocking to all data and insight.
Speaker and Presenter Information
Emil Modugno, Head of Sales & Channel, SuccessKPI
Michelle Paiz, VP of Citizen Engagement, Maximus
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
On-Demand Webcast
This event has no exhibitor/sponsor opportunities
Cost
Complimentary: $ 0.00
Where
Free Webinar
Website
Click here to visit event website
Event Sponsors
Organizer
SuccessKPI Government Team at Carahsoft
