User Centered Digital Experience Series: 8 Barriers of Digital Service Adoption
8 Barriers of Digital Service Adoption
Positive government agency service adoptions are becoming increasingly important as government agencies focus on creating seamless customer experiences (CX). Reducing barriers to digital service adoption and ensuring more users successfully switch requires government agencies to provide intuitive digital experiences that thoughtfully guides individuals through the process. In this session, experts will explore eight common barriers that impact digital service adoption and provide insights on how agencies can overcome them, leading to stronger outcomes.
Attendees will learn how to create a digital experience that:
- Eliminates confusion by providing clear instructions and visuals
- Encourages trust by displaying relevant information
- Increases engagement by providing users with information about the government agency’s services
Speaker and Presenter Information
Nick Geier is a Manager of the Granicus Experience Group, overseeing the teams Platform initiatives and projects. Over more than 11 years with Granicus, Nick has led and contributed to some of the team’s most technically complex and impactful projects, including the Centers for Medicare and Medicaid Services, US Department of Veterans Affairs, Centers for Disease Control and Prevention, US Census Bureau, King County, Washington – and much more.
Jeff Tzucker is a Manager with the Granicus Experience Group, working with clients to ensure they get the most out of their Granicus technology through the use of human-centered design. He has 20 years of experience in the digital, communications, and design fields in both the private and public sectors.
Relevant Government Agencies
DOD & Military, Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Labor, Dept of Transportation, Dept of Veterans Affairs, SSA, State Government, FEMA, National Institutes of Health, Federal Government, FDA
Event Type
On-Demand Webcast
This event has no exhibitor/sponsor opportunities
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
GRANICUS
