Elevating Benefits Management: Redefining Customer Experience

This event qualifies for 1 CPEs

The federal government has continued to refine current standards to better fit the needs of American people. Millions of Americans heavily rely on government-funded benefit programs to maintain their livelihoods. The stresses and burdens that come with interacting with the government, such as needing the services of Medicaid, Supplemental Nutrition Assistance, Social Security, etc. need to be eliminated in order to elevate the customer experience.

Strengthening the accessibility of the Federal government’s resources by reducing barriers and streamlining the processes are only two of the proposed strategies to reinforce the customer experience. This can be completed with modernization of programming, reducing administrative burdens, and utilizing new tools and technologies to offer a more simple and secure customer experience.

Tune into this webinar to hear experts discuss:

What are the first steps in addressing the new customer experience requirements?
What infrastructure needs to be in place to ensure that the American public is receiving the best care?
What are some emerging technologies that will aid in fulfilling these new goals?

Speaker and Presenter Information

Victor Parker
Deputy Associate Administrator, Office of Field Operations, Office of the Administrator, U.S. Small Business Administration

Ryan Korn
Senior Cloud Architect and Product Manager, Data Solutions, U.S. Department of Commerce

Jane Zentmyer
Director for the Architecture and Transformation Division, Office of the Inspector General, U.S. Health and Human Services

Col. Ed Teague
Chief Information Officer, G6 Office of the Chief Information Officer, Office of the Chief of Staff, U.S. Department of the Army

Guy Cavallo
Chief Information Officer, Office of Personnel Management

Dami Akinmade
UX Lead, The Experience Lab, Strategy and Innovation, Office of Information Technology, U.S. Securities and Exchange Commission

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC