Framing & Solving Problems with Human-Centered Design

As a Project Manager in the Public Sector, you have to navigate a whole host of complexities: multiple stakeholders (often with conflicting interests), tight budgets, changing work environments, and end-users with diverse needs.

Human-centered design (HCD) offers an antidote to address the complexity. Commonly used in design and management frameworks HCD enables you to develop solutions to problems by involving the human perspective in all steps of the problem-solving process.

There is no set process. The point of design thinking is that it isn’t a process. Evidence-based decisions are made throughout, and the specialist skills are in effectively selecting method combinations and applying them in skillful ways.

This 8-hour training course aims to provide time-poor, public sector project managers with the tools to unlock better social outcomes and solve problems with Human Centered Design.

You will learn how to apply HCD towards designing and improving products, services, digital and physical experiences. You will leave this training course knowing how to address mindsets and behaviors with a people-first perspective; an ability to tap into the power of iteration and working visually; as well as frameworks to help guide divergent and convergent thinking.