Improving Federal Government Experiences: Ways to Remove Burden

A recent Mckinsey and Co report cited that “difficulty finding information and clarity of communications are the primary drivers of customer burden." Another report cites that 83% of federal agencies struggle to keep pace with rising citizen service expectations despite making interactions more convenient. Alleviating anxiety with more communications enables a cost-efficient and quite speed of delivery of better experience throughout the entire journey. 

Join Granicus for a complimentary breakfast session to gain insights on delivering excellent, equitable, and secure experiences that anticipate needs and foster engagement. Reduce experience burden with these four phases of communication: 

• Awareness and opt-in
• Trust and consideration
• Decision and action
• Management and engagement