Explore the Art of the Possible With Amazon Connect

Contact centers have been rapidly evolving to keep up with the increase in customer demand and expectations. Now, contact center and customer service professional are accelerating the rate of innovation with automation, personalization, and unique customer experiences.

Join the Concentrix and AWS teams for this complimentary workshop (followed by a happy hour!) at the AWS San Diego Office to explore Amazon Connect and GenAI for your contact center:

Reimagine your CX with the Art of the Possible
Hear how other customers are realizing business value with Amazon Connect
Learn about current industry trends with GenAI in the contact center

What is Amazon Connect

Amazon Connect is an easy-to-use omnichannel cloud contact center that allows your business to provide superior customer service at a lower cost. Designed from the group up, Amazon Connect provides a seamless experience across voice and chat for both customer and advisors. This includes one set of tools for skills-based routing, task management, powerful real-time and historical analytics, and intuitive management tools. Amazon Connect simplifies contact center operations, improves advisor efficiency, and lowers costs.