Leveling Up ITSM in the Public Sector

Public Sector IT leaders are improving processes and reducing ticket volume by adopting ITSM platforms that align with the IT Infrastructure Library (ITIL) framework. These platforms offer numerous advantages – from better change and release management to a cohesive view of tickets and assets and expedited resolution times.

Join Government Technology and Team Dynamix for a live webinar to discover how your agency can leverage modern ITSM platforms and the ITIL framework to level up its IT Service Desk.

You’ll Learn:

• Why aligning to the ITIL framework results in better service desk outcomes
• How to improve resource capacity planning by integrating ITSM & project portfolio management (PPM)
• The value of Root Cause Analysis in extracting key performance insights