Strategies for Increasing Customer Engagement
Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots.
As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement?
Join us online Wednesday, Jan. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about creative ways to boost customer engagement.
Speaker and Presenter Information
Margeaux Akazawa, Customer Experience, NASA
Nathan Sanfilippo, Executive Director, Multi-Channel Technology, Veterans Experience Office
Kristin Eskanger, Chief of the Customer Engagement Office, Headquarters and Goddard Space Flight Center, NASA
Charlotte Lee, Strategic Lead, CX and Innovation, Granicus
Relevant Government Agencies
Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Wed, Jan 24, 2024, 2:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
GovLoop
Join the event conversation:
@govloop
