Accelerate Constituent Experience Innovation through AI-Powered Contact Centers

In an era where constituent satisfaction is paramount, harnessing the power of AI-driven tools is pivotal for public sector agencies. From streamlining processes to enhancing service delivery, AI holds the key to revolutionizing resident experiences.

Connecting technology and communications as part of your contact center modernization can boost agency efficiency and offer new customer experiences. Explore how your agency can leverage AI-powered contact centers to elevate public services.

Join Capgemini and Amazon Web Services (AWS) for a live webinar hosted by Government Technology!

Discussion topics will include:

• Benefits of AI-powered contact centers for public sector agencies.
• How next-generation omnichannel contact centers can create more efficient, empathetic, and agile experiences for constituents.
• AI strategies for modernization: chatbots are a start; what’s next?