To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. AWWA strives to make its annual conference and exposition robust with opportunities to address the desires of diverse attendees. Water professionals are optimistic about the health of the sector. Recent successes in addressing challenges and becoming better at developing solutions that effectively manage water are fueling this outlook. Despite...

This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.” LEARNING OBJECTIVES• How EUM can fit into your utility’s management practices.• How t...

This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist Customer Service Representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES• Identify the characteristics of excellent customer service• Describe the main characteristics of effective communication• Describe th...