Data, engagement, and diversity and inclusion are the three pillars of effective customer experience (CX) in government. Each pillar on its own can help improve overall customer experience, but without all three, agencies are left with a void in their CX processes. The last time you went to the DMV, there may have been long lines, confusing or contradictory information online, and maybe even unhelpful staff. The DMV process can and should be i...

Is your mind racing to complete your 100-item to-do list every day, all day? Multi-tasking is often glorified as the signifier of productivity and value in the workplace, including in government agencies. But should it be? Could taking a few minutes each day to be mindful about the way you work actually make you more productive and efficient? Join GovLoop and NextGen online on Tuesday, August 20 at 2-3 p.m. ET/11 a.m.-noon PT to learn how inco...

Free Online Training | Earn Up to 5 CPE CreditsGovernment CX Virtual Summit: Putting the Citizen FirstWednesday, March 20 | 10am-4:30pm ET/7am-1:30pm PT | #GLTrain In order to understand new technologies, processes and best practices around the citizen experience (CX), you’re invited to participate in GovLoop and Carahsoft’s free Government CX Virtual Summit – Putting the Citizen First on Wednesday, March 20th from 10am-4:3...

While public speaking can be intimidating, it is a skill just like any other that can be practiced and perfected. Learning about best practices can reduce anxiety and make one a more engaging and effective speaker, with the presence to authentically connect with any audience. Join NextGen online on Wednesday, March 13 at 2:00 p.m. ET/11 a.m. PT to hear from experts who can help you transform into a confident and successful public speaker, no m...

By now you have heard a million times that networking is the key to getting ahead in your career. But only three percent of the population LOVES to network, so what are are the other 97 percent of us supposed to do?Join us on Thursday, April 5th, from 5:30-8:00 pm for an interactive, in-person GovUp to learn how everyone from introverts to extroverts can network effectively.Specifically, you will learn: Insider advice on how to find the right...

You probably have multiple social media accounts, one for personal and one for professional use. And you may have heard that you shouldn’t be friends with your colleagues on Facebook. But with more and more interactions happening online, your social media presence can actually help your government career. Social media is a great tool to develop networks and build alliances. But there are some important etiquette and legal rules. What is...

The Next Generation of Government Training Summit educates, inspires and promotes innovation and positive growth for Generation X and Y leaders in government. In two amazing days, you'll meet hundreds of govies who are working to improve government, hear from top government leaders and attend 30 breakout sessions tied to the OPM ECQs. Air Conditioning. Cool Drinks. Amazing People.The professional version of summer break has just begun! What be...