The federal government’s roles and missions extend far and wide, including protecting and defending the United States, exploring space, gathering weather and climate data, and overseeing massive health and social welfare programs. The annual Government Hall of Fame Gala gathers current and former government officials and stakeholders to celebrate the public sector leaders who have made historic achievements and advances in these and othe...

Long gone are the days where government agencies should rely on brick-and-mortar locations to respond to the needs of the constituents.Social messaging - using applications like Facebook or Twitter to interact with an organization - is replacing the phone as the preferred communication channel. During the pandemic, we saw those previously thought to be digitally excluded adopt social messaging as a way to stay in touch with their loved ones....

Government agencies know that providing a positive experience (CX) is essential to carrying out their missions. However, that’s not easy in a hybrid environment, where outdated technology can lead to lapses and poor employee engagement. To provide good CX, agencies need to ensure that employees have the technology, tools and management support they need. Join us online Wednesday, Sept. 29 at 2 p.m. ET/11 a.m. PT to learn from experts abo...

Better with Bots: Automating Your Contact Center Do you know how many citizens feel dissatisfied and frustrated after engaging with your customer service center? Are citizens and agency staff waiting long enough to wonder why things take so long? Are your first contact resolution numbers low and do you pay the cost of escalation to Tier II because Tier I is pressured to get off the phone? Citizen contact centers, help desk, service desk, custo...

Learn how Oracle Digital Assistant automates engagement, provides a seamless workflow between bots and humans and improves efficiency while freeing up staff to focus on critical mission requirements. Discover new ways to connect Simplify interactions and improve productivity Build intelligence with AI and machine learning Integrate seamlessly to multiple back-end systems to transform your agency

Please visit our website for the most up-to-date registration information! Largest annual gathering of Maryland city/town officials representing over 130 different municipalities. Attendees look to conference exhibitors for the latest products and services available for their residents.

Join us for Splunk GovSummit Virtual! This free, interactive experience is for Public Sector organizations who want to learn new and exciting ways they can harness their data to deliver on their mission. The agenda is packed with learnings from leaders in both government and industry on how data is fueling modernization, enhancing security, and delivering successful citizen services. Topics will include how organizations can: Enhance resilienc...

The WITI Summit, June 22-24 in a VIRTUAL form, is the premier global event for women in technology. Executives, entrepreneurs and technology thought leaders from around the world convene online to build and expand strong connections in a welcoming environment and to foster women’s success in all technology related fields and organizations. 3,000+ attendees from 6 continents.

Today’s consumers are connected, informed, and tech-savvy. They expect their favorite companies to provide exceptional and innovative customer service online. Those expectations now apply to consumers as citizens – they want government agencies at all levels to offer service and support whenever they might need it, and offer a seamless experience across the board. This represents a major shift in how agencies approach their mission...

As state and local governments navigate the demands and opportunities of a digital future, are you prepared?Join us for a complimentary, virtual conference experience on May 5th from 9:30 AM – 2:30 PM PT, as we discuss the trends and challenges state and local agencies in the western region are facing in modernizing citizen service delivery.Specialists in regulatory management will be on-hand throughout the event to share insights and pr...