Delivering excellent, equitable, and secure federal services for an outstanding customer experience is a priority that comes from the President’s Management Agenda. Achieving that goal can be helped by learning from a different mindset found mostly in the private sector – product management. Excellent experiences don’t just happen—they need to be designed in a deliberate manner. In a traditional software build, long per...

A few months back a GovLoop community member received this request while working with their city to update property records: “Can you fax me over a copy?” The answer was no. Who has a fax machine anymore, let alone one at home. All this is to say that oftentimes, the government lags behind on using technology to better engage with customers. Those outdated systems often create lower engagement and can erode constituent trust. Join...

In this webinar, representatives from the Bureau of Justice Assistance (BJA) and The Council of State Governments (CSG) Justice Center will review the FY 2023 Connect and Protect: Law Enforcement Behavioral Health Responses solicitation application process. This grant program will provide an anticipated 27 awards in the amount of $550,000 each to city or township governments, county governments, federally recognized Native American Tribal gove...

MessageGears is a customer-engagement platform that connects directly to a brand’s Snowflake environment as a connected application, enabling brands to deliver 1:1 personalization at a massive scale, execute better segmentation and targeted messaging, and seamlessly activate audiences on any channel through dozens of integrations. With MessageGears and Snowflake, brands can activate their data directly from their Snowflake account, enabl...

Commanding the digital presence of a government entity is a unique challenge. Seemingly small issues in web access, consistency and content can have far reaching repercussions. Working with Acquia and Oomph solutions, the State of Rhode Island reimagined their web presence to kickstart their digital transformation and enhance the citizen experience. Tune in live on January 11th at 10:00am ET to hear experts discuss how the State of Rhode Islan...

What you'll learn: Deep understanding of fire chemistry and Fire extinguishing philosophy. Life time Clear crystal Concept of Fire Classifications and Facts behind fire classification. Various Types of Fire smoke detectors and their working principle. Be familiar about various types of fire extinguishers with digestible highly rich valuable information. Proper fire extinguisher Selection Criteria Professional way to use fire extinguisher to ef...

We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX). As the government moves forward with the President’s Executive Order on Customer Experience, agencies are struggling with how to quantify and measure a good experience. J...

In our ongoing commitment to the Deltek customer community, please join us for the GovWin IQ Customer Town Hall of 2022. You'll hear from Deltek experts about product vision, recent releases and investments being made to advance our suite of project-based solutions.You'll learn about: What's new in GovWin IQ Upcoming releases and what you need to know Customer experience initiatives underway that enhance your experience as a customer

Understand how a powerful, yet flexible analytics platform like Tableau enables Police Departments globally to address crime more effectively and better manage internal operations.During this informative webinar, we will showcase how a police department of any size, shape, and geography can leverage its own Computer Assisted Dispatch (CAD) and Records Management System (RMS) data to identify patterns and trends in crime to enable a scenario ap...

This beginner Tableau Connector session will discuss the how and why behind building a strong internal data community. Agenda: This thought leadership session will equip your community leaders with: The purpose for building a community First steps to start a community Ideas for communication, engagement, and support channels