On October 6th at 1 p.m. EDT, MeriTalk and RightNow will host a complimentary Webcast to discuss the findings of the study, ways agencies can improve their customer service, and best practices that agencies can learn from the private sector in order to provide greater value to the American people. Panelists: Rebecca Hovey [Moderator], Account Director, MeriTalk Sheila Campbell, Director, Center for Customer Service Excellence, Office of Citize...

CPIC Immersion™ is an intensive educational and professional development program designed to strengthen your CPIC knowledge and skills. CPIC Immersion™ follows directly after the CPIC2010 Conference. It will feature individual subject matter expert instructors matched to specifics topics related to elements of the Capital Planning and Investment Control life cycle. It is designed to emphasize interaction between attendees and the...

What MeriTalk invites government and industry IT leaders to attend this full-day conference focused on Federal IT innovation – and its potential to change the fundamental performance and economics of government IT. Lean budgets are here to stay. Uncle Sam requires government to do more with less. Innovation is the only way forward. 1,000 government and industry IT thought leaders will convene to listen, learn, and teach about innovative...