Federal IT professionals need to act quickly to stay ahead of the management, security, and performance crunch likely heading their way. Simply evolving existing processes and technology will not be enough. Consolidation on a large scale requires new ways of building and managing data centers – it's revolutionary. We surveyed 200 Federal IT executives to reveal the key aspects of how people, processes, and technology within the new supe...

Government agencies own a mountain of information. But, can they find what they need when they need it? The stakes are high – government productivity and service efficiency are on the line. MeriTalk surveyed 300 Federal employees to investigate if and how they find the documents they need, and the role that online file search plays in their workday. The report looks at Feds' ability to easily – or not so easily – locate and a...

On November 3rd, join fellow government IT innovators for this complimentary one-day event to discuss ways to engage, innovate, and improve government efficiency. Today, more than ever, there is a groundswell pushing for more open and engaging government. More than talk, agencies are now communicating within their own walls, breaking down silos to interagency collaboration, and engaging with constituents in new ways – with citizens, with...

On October 6th at 1 p.m. EDT, MeriTalk and RightNow will host a complimentary Webcast to discuss the findings of the study, ways agencies can improve their customer service, and best practices that agencies can learn from the private sector in order to provide greater value to the American people. Panelists: Rebecca Hovey [Moderator], Account Director, MeriTalk Sheila Campbell, Director, Center for Customer Service Excellence, Office of Citize...