Streamlining Government Contact-Center Systems and Practices to Optimize Organizational Efficiency and Productivity With a constantly growing demand for government contact centers and the introduction of new acts and regulations, public sector contact-center professionals must be up to date with the latest in technology solutions and practices. The Government Contact Center Summit 2011 in Washington, D.C. will explore the solutions to the prob...

Do you have to write the technical or management sections of proposals? Would you like to learn the process professional writers use to quickly create compelling content for the technical and management sections of a proposal? If you would like to learn how to write better proposals, more quickly and consistently receive higher scores then this one-day training class is for you. What you will learn: Create proposal outlines that are consistent...

Agenda Thursday, November 10th 8:00 am Registration and Morning Refreshments Ballroom Foyer 9:00 am Opening Remarks Balboa/Columbus 9:15 am Opening Keynote Balboa/Columbus Open Roads Open Minds: An Exploration of Creative Problem Solving Steve Uzzell, Renowned Photographer Steve Uzzell is a veteran National Geographic photographer and one of the nation's leading corporate photographers. Steve's award-winning approach to his photographic work i...

Agenda Thursday, October 27th, 2011 8:00 am Registration and Morning Refreshments 9:00 am Welcome and Opening Remarks Honorable Rick Sheehy, Lieutenant Governor, State of Nebraska 9:15 am Opening Keynote Open Roads Open Minds: An Exploration of Creative Problem SolvingSteve Uzzell, Renowned PhotographerSteve Uzzell is a veteran National Geographic photographer and one of the nation's leading corporate photographers. Steve's award-winning appro...

Government agencies are facing increasing demand for citizen services across multiple channels (including self-service) while budget pressures are limiting their resources. Adding to the challenge are citizen service mandates such as the recent executive order to streamline service delivery. Join Pegasystems and InformationWeek Government for this interactive webcast that explores emerging best practices for delivering timely, efficient and l...

Jump start your career. Energize your Future. Acquire skills needed in a changing world. The New York Times Knowledge Network and Fairleigh Dickinson University have come together to offer online certificates in several emerging careers: Business, Technology and Communications Global Leadership Cybercrime and Computer Forensics Global Security, Safety and Terrorism Studies United States Homeland Security Studies Global Healthcare and Human Ser...

You are INVITED......! * 3rd Thursdays * @ The Kennedy Center 5:30pm - 7:30pm FOYER LEVEL MILLENNIUM STAGE For more info, all of the FAQ's and to REGISTER, please visit: http://JenniferSchaus3.eventbrite.com This is not a career fair, but networking can always lead to better opportunities.

Integrating Macs? Needing to manage iPhones and iPads? This technical, half-day event includes an introduction to approaches and solutions that will help you get control of Macs and iOS devices in your department or agency. Learn how you can leverage your Windows infrastructure to manage your Macs and iOS devices. The agenda is a series of focused 30 minute presentations delivered by technical experts on the following topics: 8:30-9 Introducti...

Agenda Thursday, October 13 8:00 am Registration and Morning Refreshments 9:00 am Opening Remarks John Letchford, Chief Information Officer, Commonwealth of Massachusetts 9:15 am Opening Keynote Open Roads Open Minds: An Exploration of Creative Problem Solving Steve Uzzell, Renowned Photographer Steve Uzzell is a veteran National Geographic photographer and one of the nation's leading corporate photographers. Steve's award-winning approach to...

TOPICS WILL INCLUDE Leadership and Succession Planning Transparency and Open Government Cloud Integration Challenges Health Care Reform and IT Shared Services: Best Practices and Opportunities Enterprise Data Sharing Mobile Technologies: Driving Change Virtualization Trends - Desktops and Applications Reaching Out: Community Digital Inclusion Operating Like a Business Managing Social Technology Agenda Tuesday, October 11 8:00 am Registration a...