It is no surprise that government leaders are focused on convenience and modernized services. At Once Upon A Time, we have the privilege of developing service events that offer engaging experiences with trusted partners and industry leaders. On Thursday, November 21, 2019 from 10:00 AM - Noon team members will share how your company can become a part of the "Family Strong" initiative and showcase your services to the men and women of the Headq...

We are excited to announce Genesys CX Tour for Government! Join us at our thought leadership event as we explore the ever-evolving citizen expectations and how agencies can strive to meet the customer experience requirements. Hear from industry leaders share about: The state of Customer Experience in Government Guidance to improve the Customer Experience The role of Employee Experience and its impact to Customer Experience How to leverage new...

In 1984, two dozen LGBTQ elected officials came together for the first time and estimated there were no more than 50 openly LGBTQ officials in the entire world. Thirty-five years later, the International LGBTQ Leaders Conference attracts more than 500 attendees annually and is the preeminent leadership event for LGBTQ leaders looking to exchange ideas and determine legislative and policy priorities for the coming year. The three-day conference...

Everyone wants a better experience with their government. Residents bring rising customer experience (CX) expectations to their interactions with government agencies, while the agency workforce craves a more empowering employee experience (EX). To thrive in this disruptive environment, government agencies must embrace a systematic approach to CX and EX. Join Forrester’s top government and EX experts for an exclusive breakfast event to le...

The Center for Digital Government recently performed a thorough analysis of state portals to determine the digital maturity of their processes around professional licensing, driver's licensing, Medicaid applications, state disability benefits, and the child welfare system. The goal was to assess how accessible these services are and to what degree they have been digitized. Our panel of analysts and experts are drilling down into these findings...

The Business Beyond the Battlefield Conference provides collaborative, hands-on, interactive learning and networking opportunities to increase awareness of and facilitate access to entrepreneurial development resources that inspire action and adds economic value through the military connected community. Fireside Chats. Keynotes and Best Practice Panel Discussions. Interactive Workshops. Procurement Fair with Contract Match Making. Veterans Fra...

Mail, email, social media, chatbot, phone call - the list goes on and on. The number of channels and data types that agencies need to keep track of, record and respond to is overwhelming. To make the situation even more challenging, customers are demanding more timely and thorough responses. How can agencies keep up? One solution is to use a cloud-based customer service management solution that enables organizational transformation. Join us on...

Are you nearing separation or retirement and looking for an IT, Technical or Intelligence Job? Do you have an active federal security clearance and interested in finding new career opportunities? Meet defense, technical and intelligence focused organizations face to face to build your network and explore job and professional development opportunities. Our technical, intelligence and security clearance focused hiring fair allows service members...

At Carahsoft, we work with Salesforce to increase customers' and citizens' experience with government and wanted to extend an invitation to their upcoming reception. Join us immediately following the Salesforce Basecamp for Government for a complimentary networking reception. Spend the evening of October 16th to network with peers in your industry over hors d'oeuvres and an open bar. The reception will take place at Claudia's - a quick 4 minut...

Information management is a key pillar of disaster response. From enhancing understanding of where the biggest risks lie, to informing proper resource allocation, to increasing communication channels with citizens, information management can transform the way state and local governments manage disasters. During this digital event Route Fifty will explore the role information gathering and sharing across both traditional and new platforms such...