CALL CENTRES PROGRESSION TO A DIGITAL COMMUNICATION CENTRE Live Debate Round Table Case Studies Led By Expert Speakers Panel Sessions Customer management IQ is proud to be bring you our 7th Annual Call Centre Week Canada Summit. We are transitioning the event to just be once a year to bring you a bigger & more impactful group of speakers. Our focus will be to provide you with cutting edge insights and strategies from Directors of successfu...

Preparing Directed Energy for the Battlefield Defence IQ is pleased to announce Directed Energy Systems 2012. The 9th Annual event in the series will be held on 21st – 23rd February 2012 in Munich. Directed Energy Systems are widely seen to be the next major development of military capability. High Power Microwaves (HPM) and High Energy Lasers (HEL) have a multitude of applications. The 9th annual Directed Energy Systems will go further...

Cyber Defence and Network Security 2012 is the seminal and leading conference focusing on information operations, cyber attacks, defence, exploitation, network security and information assurance. 2012 will be Defence IQ’s 6th annual conference in the series making Cyber Defence and Network Security one of the most established events of its kind. All of our cyber events attract a truly international delegation with only the leading author...

Modifying platforms and doctrine to improve the utility of air power in irregular conflicts Defence IQ is delighted to announce its 2nd annual Air Power in Irregular Warfare conference. Building on the success of last year's event, APIW 2011 will continue to provide coverage of the latest doctrinal developments whilst also evaluating the wide array of platforms and systems that can be utilised in counter insurgency operations. Highlights of ou...

Over the past decade, private organizations all over the world have looked to shared services as a way to create competitive advantage, enhance controls and gain greater flexibility. These same organizations have sought more than centralization. They have created SSO’s to leverage technology, develop stronger controls and information flow and generally improve the service these functions provide. They seek to allocate resources to the co...

Managing the Unique Costs and Challenges of eDiscovery in Government Criminal Enforcement and Civil Actions IQPC’s eDiscovery Strategies for Government will offer key insights to stay on top of emerging challenges and how to craft thorough, cost-effective and defensible eDiscovery. Additionally our expert faculty will provide key benefits for government organizations including: The necessary procedures and tools for reducing the time, co...

The Military Healthcare Convention and Conference (MHCC) is designed for companies dedicated to helping military medical professionals. Covering the whole continuum of care, if you provide products or services to the medical and military’s medical community this is a must attend event! The partnering relationship between caregivers and the vendor community is inextricable and essential to continued healthcare development. Coming togethe...

International Military Helicopter is the most important integrated event for the defence helicopter community. We examine the most interesting platforms in the helicopter market, the missions they conduct, the training that’s required for these missions, the issues they’ll face on deployment and the support that’s required to keep these fleets operational. View the website at www.militaryhelicopterevent.com We’re a trul...

Geospatial Intelligence Middle East returns in 2011 for its fourth successful year. In recognition of the strategic importance of the UAE and its position as the world’s fourth largest importer of weapons, for the first time ever the event will take place in the country's capital, Abu Dhabi. View the website at www.geospatialdefence.com As tensions in the Middle East continue to run high and national security remains of paramount importa...

In theatre medicine has never been so effective in saving soldiers' lives. Now the real challenge facing medical forces is the effective utilisation of the Health Support Systems. The technologies that back up front line medics have the potential to improve quality of care, reduce medical errors and prevent deaths. Health Support Systems and Medical Logistics will look at the technologies and systems that have the potential to make a real diff...