In 1984, two dozen LGBTQ elected officials came together for the first time and estimated there were no more than 50 openly LGBTQ officials in the entire world. Thirty-five years later, the International LGBTQ Leaders Conference attracts more than 500 attendees annually and is the preeminent leadership event for LGBTQ leaders looking to exchange ideas and determine legislative and policy priorities for the coming year. The three-day conference...

Most government organizations don’t need to be convinced of the importance of email. In fact, email engagement continues to rise. However, not every organization knows how to best measure the results of its outreach or even what metrics are available. Although every organization’s goals and content are unique, there are some basic components you should be measuring to ensure your content is optimized to drive the most engagement.

It’s no surprise that government leaders are undertaking massive efforts to modernize and digitize services. Citizens today demand (and deserve) a seamless and engaging experience. But how can forward-facing agencies take advantage of modern technology and improve citizen experience (CX) and engagement? We will learn: --Ways to realign your agency around digital goals --Tips for making CX a priority at your organization --Proven steps fo...

At Carahsoft, we work with Salesforce to increase customers' and citizens' experience with government and wanted to extend an invitation to their upcoming reception. Join us immediately following the Salesforce Basecamp for Government for a complimentary networking reception. Spend the evening of October 16th to network with peers in your industry over hors d'oeuvres and an open bar. The reception will take place at Claudia's - a quick 4 minut...

Over the past year, reforms in federal workforce management, placement and training practices--as well as structural changes in the personnel system itself--have been splashed across headlines. In these times of change, agencies’ missions are constant. But serving the American citizen requires a skilled, engaged public workforce aligned with the mission. At Government Executive Federal Workforce & Management Summit, we’ll discu...

The 21st Century Integrated Digital Experience Act was passed at the end of 2018 with overwhelming support. The Act calls upon government to deliver the kind of customer service that citizens have come to expect from the private sector. Critical government services such as healthcare, housing, tax advice, driver’s licenses will be available digitally to reduce the taxpayer burden and improve Federal websites using modern technology such...

Government agencies require feedback from citizens and multiple other stakeholders to improve customer experience. Effective feedback systems require well thought-out survey questions to obtain valid data. A poor questionnaire will not enlighten decisions, and worse, it could generate bad data that misleads decision makers! The Survey Questionnaire Design Training Seminar was created to help agencies maximize the value derived from agency surv...

We are facing a citizen-centric revolution in the government interactions with the public. Evolution in how public officials go about their daily business of service has become the core pillar of this citizen experience revolution. From local to federal, administration leaders are rethinking and recreating what their mission delivery should be to keep pace with citizen expectations of interaction. IDGA is proud to present the Inaugural CX for...

Everyone wants a seamless customer experience and to get the information they need quickly, easily, and in the mode that works best for them. And the government agrees. In an effort to aid customer experience modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” plan which outlines areas to be realigned to better serve constituents. How can...

The federal government has made major strides to improve customer experience over the last few years, from technology advancements that improve airport security to making the Improving Customer Experience with Federal Services a Cross-Agency Priority Goal. And with the passage of the 21st Century IDEA Act, now, it’s on agencies to comply and deliver on the promise of improved digital services before the year’s end. While the agenci...