Updating Your Agency's End User Experience
Back in 2021, the Biden Administration released an Executive Order providing a vision for improving user experiences with government. So, where does that leave agencies almost two years later? Where are they in their journeys? Join us online Thursday, Sept. 21 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from government and industry leaders about the frameworks they use to improve user experience.
September 21, 2023
Organizer:
GovLoop Location:
Webcast
Where to Focus Your CX Efforts
How do you measure a good experience? Or a bad one? The President’s executive order around improving government customer experience (CX) is more than a year old, which means agencies have spent the last 365 days reassessing their CX strategies and making updates. How do we know if these updates are working? Join us online Wednesday, May 17, at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about which benchmarks to us...
May 17, 2023
Organizer:
GovLoop Location:
Webcast
Performance Management Regional Roundta...
The Performance Management Regional Roundtables (PMRR) Southwest Edition is an annual event that will bring together local government leaders from the Southwest region on March 30th, 2023 at Balboa Park Ballroom in San Diego, CA. This is a valuable opportunity to connect with other local government leaders and learn from their experiences in addressing challenges and innovating their leadership practices, management strategies, and operations...
Bringing a Product Management Mindset t...
Delivering excellent, equitable, and secure federal services for an outstanding customer experience is a priority that comes from the President’s Management Agenda. Achieving that goal can be helped by learning from a different mindset found mostly in the private sector – product management. Excellent experiences don’t just happen—they need to be designed in a deliberate manner. In a traditional software build, long per...
March 7, 2023
Organizer:
FEDINSIDER Location:
Webcast
Strategies for Increasing Customer Engagement
A few months back a GovLoop community member received this request while working with their city to update property records: “Can you fax me over a copy?” The answer was no. Who has a fax machine anymore, let alone one at home. All this is to say that oftentimes, the government lags behind on using technology to better engage with customers. Those outdated systems often create lower engagement and can erode constituent trust. Join...
February 22, 2023
Organizer:
GovLoop Location:
Webcast
How to Measure Your Customer Experience
We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX). As the government moves forward with the President’s Executive Order on Customer Experience, agencies are struggling with how to quantify and measure a good experience. J...
December 15, 2022
Organizer:
GovLoop Location:
Webcast
Business Development Masterclass
BUILD TRUST AND CUSTOMER AFFINITY WITH EMOTIONAL INTELLIGENCE Whether you’re new to business development, you’re in a capture or supporting role, or you’re a seasoned professional, this course is for you. You will learn how to differentiate yourself by creating meaningful connections with customers and stakeholders. Secure Your Seat If You Are: Concerned about being perceived as “that” salesperson, a beltway band...
November 29 - December 8, 2022
Organizer:
Hi-Q Group LLC Location:
Virtual
FedTalks 2022
The federal government is experiencing unprecedented transformation as agencies look to defend against complex cyberattacks, all while envisioning more innovative ways to deliver services to taxpayers using modern technologies. Hear from the influential leaders and bright minds at the heart of this digital transformation August 24 at FedTalks — the largest annual gathering of C-suite leaders in the government, tech and academic communit...
August 24, 2022
Organizer:
FedScoop Location:
Arlington, VA
MerITocracy 2022: American Innovation Forum
COVID-19 crystalized America’s innovation imperative. MerITocracy 2022: American Innovation Forum is an event produced by MeriTalk in partnership with Hill and White House leadership as well as industry visionaries. More than a talk shop, this program will underscore the requirement for tangible outcomes and practical operational plans. MerITocracy will focus on creative thinking around critical issues that sit at the nexus of policy and...
July 21, 2022
Organizer:
MeriTalk Location:
Washington, DC
Qualtrics Reading Between the Lines: Ho...
Register for our Qualtrics Canadian webinar series focused on citizen experience (CX) insights on public sector. This session will foucs on how governemnt can listen to citizens for better community experience. Attendees will also learn: Why the community engagement landscape is shifting, what you need to keep up, and how to get started How the City of Kitchener is using just-in-time feedback to improve the citizens' experience with City servi...
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