There's always a bit more energy and buzz at the AcademyHealth National Health Policy Conference (NHPC) during a presidential election year. The 2020 event will be no exception. As an additional benefit to the this year's show, NHPC attendees will gain new opportunities (if you choose) to engage in expansive discussions with participants “across the hall" at the Health Datapalooza and pick and choose relevant sessions to attend from both...

THIS IS A CLOSED SESSION OPEN TO GOVERNMENT ONLY - NO PRESS.How do you provide citizens with more convenience and decrease your agency's workload? How do you communicate across multiple platforms? How do you use artificial intelligence in a practical, understandable way? All while providing the highest levels of service?Join GTSC for this important workshops on how to: >Transform constituent service experiences >Create friendly websites,...

We are excited to announce Genesys CX Tour for Government! Join us at our thought leadership event as we explore the ever-evolving citizen expectations and how agencies can strive to meet the customer experience requirements. Hear from industry leaders share about: The state of Customer Experience in Government Guidance to improve the Customer Experience The role of Employee Experience and its impact to Customer Experience How to leverage new...

In 1984, two dozen LGBTQ elected officials came together for the first time and estimated there were no more than 50 openly LGBTQ officials in the entire world. Thirty-five years later, the International LGBTQ Leaders Conference attracts more than 500 attendees annually and is the preeminent leadership event for LGBTQ leaders looking to exchange ideas and determine legislative and policy priorities for the coming year. The three-day conference...

Most government organizations don’t need to be convinced of the importance of email. In fact, email engagement continues to rise. However, not every organization knows how to best measure the results of its outreach or even what metrics are available. Although every organization’s goals and content are unique, there are some basic components you should be measuring to ensure your content is optimized to drive the most engagement.

It’s no surprise that government leaders are undertaking massive efforts to modernize and digitize services. Citizens today demand (and deserve) a seamless and engaging experience. But how can forward-facing agencies take advantage of modern technology and improve citizen experience (CX) and engagement? We will learn: --Ways to realign your agency around digital goals --Tips for making CX a priority at your organization --Proven steps fo...

At Carahsoft, we work with Salesforce to increase customers' and citizens' experience with government and wanted to extend an invitation to their upcoming reception. Join us immediately following the Salesforce Basecamp for Government for a complimentary networking reception. Spend the evening of October 16th to network with peers in your industry over hors d'oeuvres and an open bar. The reception will take place at Claudia's - a quick 4 minut...

Over the past year, reforms in federal workforce management, placement and training practices--as well as structural changes in the personnel system itself--have been splashed across headlines. In these times of change, agencies’ missions are constant. But serving the American citizen requires a skilled, engaged public workforce aligned with the mission. At Government Executive Federal Workforce & Management Summit, we’ll discu...

The 21st Century Integrated Digital Experience Act was passed at the end of 2018 with overwhelming support. The Act calls upon government to deliver the kind of customer service that citizens have come to expect from the private sector. Critical government services such as healthcare, housing, tax advice, driver’s licenses will be available digitally to reduce the taxpayer burden and improve Federal websites using modern technology such...

Government agencies require feedback from citizens and multiple other stakeholders to improve customer experience. Effective feedback systems require well thought-out survey questions to obtain valid data. A poor questionnaire will not enlighten decisions, and worse, it could generate bad data that misleads decision makers! The Survey Questionnaire Design Training Seminar was created to help agencies maximize the value derived from agency surv...