In order for customer experience (CX) efforts to be successful, they need support and buy-in from all levels of your organization. From the individual contributor all the way up to leadership, without an agency-wide commitment to CX, your programs are bound to fail. On this month’s CX Community of Practice virtual networking event, we will speak with experts about how to garner support from your peers and leadership for CX efforts. Join...

An Overview of How Federal Benefits are Taxed FERS Annuity CSRS Annuity TSP Withdrawals from both Traditional and Roth TSP accounts Survivor Benefits Ed reviews how the IRS treats each of these items for Federal Employees. Other Taxation Topics to Consider The taxation of Social Security Benefits, how much the state you live in impacts your net amount of income, and which states have the highest and lowest property tax rates. The 2017 Tax Law...

An Overview of the Thrift Savings Plan (TSP) Contributions and how they work, including limits and getting the biggest match Ways to maximize tax savings The main differences between Roth and Traditional TSP accounts Understanding the Different Funds An overview of the five main TSP funds (G, F, C, S, & I) and the Lifecycle (or “L” Funds), plus tips for developing an effective investment strategy that matches your time horizon,...

What are some common obstacles preventing you from being a strategic leader? Often, overpacked schedules, changing priorities, and poor time management can eat away at opportunities for strategic thinking. However, supervisors or managers who don’t have a strategy in place for team performance and productivity can be perceived as disorganized or ineffective. So, how can you be more strategic? Join us online Monday, May 20 at 4 p.m. ET/1...

This webinar (1 of a 3-part series) will focus on deterrence, a continuous function, and critical component of a successful Insider Risk Program. Our panelists will discuss the challenges and effectiveness of the “5 Cs” of an Insider Risk Program: Communication, culture, character, compliance, and consequences.

An Overview of Health Insurance for Federal Employees An overview of federal health benefits in retirement Premium costs Plan changes and what to know about Open Seasons TriCare and other FEHB plans Healthcare Flexible Savings Account strategies, Medicare Understanding the Vision and Dental Plans Enrollment Premiums How it works with your Health Benefits, Annuity, TSP and other components of the Federal Retirement Benefit Package ... plus more!

It may seem ironic, but government agencies at all levels wrestle with the difficulty of compliance with regulatory requirements even as they issue regulations for others (sometimes including themselves) to meet. For example, just as the healthcare industry follows HIPAA, so too do Veterans Administration hospitals – along with all federal, state, local, tribal and territorial health organizations. Then there are government-only policies...

What’s your agency’s relationship status with the people you serve? Are they actively engaged with your services or do things feel chilly? Join us online Wednesday, May 22 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about tactics to bridge the divide and foster constituent engagement. Specifically, you’ll learn: Reasons why the divide between constituents and government exists. Creative w...

A Detailed Overview of Long Term Care Insurance Costs Inflation protection Benefit amounts Waiting periods Activities of daily living Everything you need to know to make a decision about Long Term Care insurance. Understanding Your LTC Options Pros and cons of the Federal LTC Insurance Program Alternatives to LTC insurance ... plus more information about Long Term Care insurance specifically for federal employees.

Navigating the Landscape of Decision Advantage: Dive into a discussion with experts on how the fusion of Decision Intelligence and Decision Support empowers decision-makers, offering insights into resolving crises and strategically leveraging national power to gain a decision advantage in complex scenarios.