When you have complex digital services, there’s a lot that can go wrong—and a lot that requires immediate action. But how do you reduce service disruptions—and speed resolution time—at a time when your global IT environment is more complex than ever? Join us for our upcoming webinar, Predicting issues, reducing complexity, and empowering self-service in your digital environment. You’ll learn how ServiceNow’s...

What are the distinguishing factors of successful companies? Sound strategies aligned to goals, goals aligned with work delivery, workforce inspired by clear communication. To help you achieve the success driven by such execution, register now for our upcoming webinar: Align strategy execution and optimize results. You’ll learn how successful companies are utilizing our strategic portfolio management (SPM) tool in tandem with our alignme...

At one time or another, we - as private citizens - have experienced modern customer service while interacting online with leading retailers, entertainment providers, fulfillment centers, banks and/or credit cards, as a few examples. The world-class, consumer-grade customer experiences these leading providers deliver to their customers is the same experience the Army is now delivering to its customers. Join ServiceNow and SOFtact Solutions for...

With the transformation of ServiceNow in organizations from an ITSM solution to a platform-of-platforms, there is a greater need to define the role of a platform owner independent of specific domain areas. Instead, the platform owner is a provider of services, governance, and facilitator for citizen development. Join us as we discuss a minimal, yet sufficient governance model, incorporating demand management.

Delivering great end-to-end customer experiences is essential to customer loyalty, employee satisfaction and your bottom line. In this webinar, you’ll learn how to gain insights to improve your customer experience, as well as your product quality. How? By empowering your team on the front lines of customer support, your field service technicians and customer service agents, to gain new insights from customers. With better feedback from c...

This demo is an introduction to the concept of Service Management. It will include topics such as incident, problem, change, knowledge base, workflow and service catalog. This high-level demo will introduce you to how these concepts work on their own and how they come together for a full-service management experience.

This demo is an introduction to the concept of Service Management. It will include topics such as incident, problem, change, knowledge base, workflow and service catalog. This high-level demo will introduce you to how these concepts work on their own and how they come together for a full-service management experience.

Are you ready for the next phase of IoT? A recent Field Service News study found that 76% of field service companies now have some type of IoT connectivity within their install base. However, many of the benefits of IoT-connected field service remain untapped. Register now for this webinar and learn how to: Increase operational and resource efficiencies Drive revenue by adopting an outcome-based business model Maximize asset uptime, customer,...

This series focuses on introducing attendees to ServiceNow experts and capabilities, teaching attendees how ServiceNow's platform capabilities can be leveraged and implemented within their own organizations. During this session, you will learn how the Army has enabled their customers, US Army soliders, and their families, to receive a frictionless service experience while living in Army Base housing around the world. Through ServiceNow, the Ar...

Today's organizations move fast and so do their customers. Disparate applications and disconnected processes can have an adverse effect on the health of any business. It is extremely critical that leaders have a single system of action to prioritize tasks and ensure the entire organization is working toward the same common goal.