Disaster can come in many forms, from severe weather to cybercriminals, from a pandemic to a power outage. Agencies need to be prepared to deliver services no matter what. Individually or collectively, resilience is the ability to respond to, recover from and continuously operate during disturbances. Join us online to learn from government and industry experts how to keep your agency moving in the right direction, no matter the circumstance.

High-performing organizations are using location as the standard analytical approach to achieve new insight. Increasingly, smart devices, the internet of things and cloud computing are feeding data on the locations of people, nature, vehicles, and infrastructure. Join us online Thursday, Jan. 14 from 2-2:45 p.m. ET/11-11:45 a.m. PT to learn about Esri’s GIS-based Smart Community Information System which helps communities drive down costs...

Do you really know what it means when cloud is referenced and talked about? What options do you have for leveraging cloud technology, and why would you want to? Why are companies and government organizations getting hacked? What happens when you don’t consider the security implications of moving to the cloud? Join us online Thursday, Dec. 16 from 2-2:45 p.m. ET/11-11:45 a.m. PT to learn the answer to these questions and more. Plus, learn...

The IT networking world is evolving rapidly, as more government workers are in the field or working remotely than ever before. However, this new universe of cloud and mobility can’t be built or scaled on the network architectures of the past. As digital transformation accelerates, demand on agency networks intensifies and creates cybersecurity risks, allowing bad actors to exploit security flaws that jeopardize government data. To keep t...

The last decade has seen a remarkable shift in the way governments operate. 2010’s Cloud First mandate created a surge in cloud migrations, and while there are plenty of benefits to this migration, it has created complex cloud environments to manage and monitor at scale. Agencies need innovative risk management solutions, automation, and cloud performance monitoring tools to get the most out of the cloud environment in real-time and all...

The government in 2020 operates in a dramatically different fashion than it did even a decade ago. However, even with all these technological achievements, 80 percent of federal IT budgets go to operations and maintenance - that means that more than two-thirds of a government's budget goes to keep legacy systems functioning. The White House and Congress are urging agencies to change that equation and focus on modernization in three key areas:...

We’ve been hearing about the promise of the cloud for the past decade. A promise that included slashing IT costs, eliminating hardware upgrades, and capitalizing on technological innovation. Yet for all its promise, the reality of the cloud has fallen short. In the last year alone 80% of IT decision-makers have migrated applications or data that were part of a public cloud back to an on-premise or private cloud environment. So, what happ...

Mail, email, social media, chatbot, phone call - the list goes on and on. The number of channels and data types that agencies need to keep track of, record and respond to is overwhelming. To make the situation even more challenging, customers are demanding more timely and thorough responses. How can agencies keep up? One solution is to use a cloud-based customer service management solution that enables organizational transformation. Join us on...

The mission of government agencies is to serve citizens. But what happens when services relied upon by citizens are being negatively impacted by outdated systems? Medicaid has become a public service staple since launching in 1965. For tens of millions of Americans, this program now ensures that they can afford health care despite their limited income and resources. However, scores of governments struggle to innovate on how they deliver Medica...

Updating legacy systems is one of the biggest mandates coming from the White House in 2019. And often, when agencies think about modernizing systems, they think about implementing a cloud solution, but automation is also essential to embrace the power of efficiency. Before federal agencies invest in cloud and automation, they need to fully understand the capabilities, constraints and roadblocks related to these technologies. Join us on Thursda...