According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

Customer expectations are rising. Today, patients expect healthcare to be convenient, accessible and delivered seamlessly. The need to provide high-quality personalized care has never been greater. Patients want convenience, personalization and accessibility in the same way they receive it with online shopping. This need comes at a time where the providers, technology firms, payers, life science services, etc. are experiencing workforce short...

Emerging technologies are transforming the global ecosystem at an accelerating pace and presenting unprecedented opportunities for innovation, impact, and career growth. Even though the U.S. has experienced rising costs, economic uncertainty, and a workforce talent crisis, emerging and innovative technologies have continued to advance including the release of new and innovative artificial intelligence tools, movement into Quantum Technology, r...

DESCRIPTION: Climate change is a local, national and global challenge. It affects our health and well-being, our critical infrastructure, and our future generations. The World Health Organization has underscored that climate change is the single biggest health threat facing humanity, affecting social and environmental determinants of health, to include clean air, safe drinking water, sufficient food, and secure shelter. Climate change adaptati...

Building the Cyber Environs: Tools, Technology and Workforce The shift to digital, cloud, AI and other technologies has given rise to a variety of cyberattacks with an alarming cost. Government and industry continue to face critical security and risk issues with increased cyber threats, supply chain and cloud vulnerabilities, ransomware, phising, stolen credentials and identities, new sophisticated attack approaches and other cyber-types of at...

Homeland Security and Law Enforcement present is a very complicated service with numerous challenges and risks presented to all levels of government. It is not only the terrorist attacks but also the natural disasters and other crises that impact day-to-day operations, our lives, and our wellbeing. Government and industry need to respond with an integrated and collaborative strategy to combat the impact and will require updated, sophisticated...

A Fireside Chat with David Shive , Chief Information Officer, General Services Administration

Embracing Digital Agility and Digital Transformation are of paramount importance for the DoD given the rapidly evolving cyber, technology, and threat environments. When IT is implemented correctly it can greatly improve security, resiliency, and usability ensuring high value and effectiveness on the investment. Unfortunately, adopting new paradigms and approaches across the larger DoD enterprise is not easy; requiring coordination of cultural...

In October 2020, DOJ announced a policy that permits state and local officers on DOJ Task Forces to wear and activate BWCs when the use of force is possible - while serving arrest warrants, executing other planned arrest operations, and during the execution of search warrants. On June 7 2021, based on recommendations from the Department's law enforcement components, the Attorney General directed the Acting Director of the Bureau of Alcohol, To...

The role of Chief Information Security Officer is important making security is front and center in protecting organizations in a post SolarWinds and Log4j world. As the need to share information between different agencies with both connected and disconnected applications increases, agencies need to think beyond DevSecOps and Zero Trust. Existing approaches to building software and the use of automation need to be reevaluated. The Department of...