Implementing customer experience (CX) strategies and principles isn't just about making people happy. CX methodologies and strategies are a disciplined approach tht demonstrates a quantifiable impact on outcomes that matter - from achieving the mission to efficiencies through managing the budget, to improving employee engagement, strengthening equity in service delivery and strengthening trust in government. Government services change the live...

Artificial Intelligence & emerging technologies in ensuring American leadership in Innovation Speakers will provide an update on the digital transformation efforts of Trademarks and the role of emerging technologies like Artificial Intelligence in ensuring American leadership in Innovation. USPTO has been adopting emerging technologies like Artificial Intelligence to increase efficiencies and assist Trademark attorneys. Intelligent Automat...

The future is full of potential! A variety of trends and market influences are converging to shape the enterprise of the future. 5G and edge computing, hyperautomation, intelligent composable business, and concepts from books like “Team of Teams” are enabling new operating models at scale. Many enterprises are transforming to harness these trends and create a new future. We’ve never been better prepared to take advantage of t...

There is a lot of talk about RPA and benefits of automating repetitive tasks but that is just the tip of the iceberg. Agencies are adopting RPA and AI technology but need to reap the full benefits when integrated with an Automation Platform. Join this virtual webinar and let us walk you through the full value of an Integrated Automation Platform when augmented with RPA. We will demonstrate to you the full power of RPA integration with content...

AI transitioned from a “boutique” concept to a “mainstream” concept during COVID-19. Public servants across every mission in government pioneered new use cases for AI, sometimes rolling out solutions at a very low cost, very rapidly, and with huge mission impact. But for many, AI is a topic that is still intimidating and daunting to think about. And for some, it's completely unapproachable. In this virtual fireside chat...

“GSA’s Alliant 2 – Looking Ahead” The Federal Insights Exchange planning committee in collaboration with the Networks & Telecommunications Community of Interest invites you to participate in a lively and informative discussion on “GSA’s Alliant 2 – Looking Ahead”. GSA leaders Paul Bowen, Marcelo Olascoaga and Omar Saeb will offer the latest on this popular, multiple award, 10-year, $50B GSA A...

Mainframes have a critical role as part of the world’s computing infrastructure, across a variety of industries and workloads, and advances in the IBM Z platform have made it possible to enable even more advanced computing, like AI, Blockchain, IOT – using modern technologies like containers and microservices. As many of you have hybrid cloud environments, it’s critical to your success to leverage the benefits of modern appli...

Federal agencies are rapidly deploying intelligent automation to increase operational efficiency, reduce low-value workload and improve citizen services. Meanwhile, Industry continues delivering new and innovative solutions to the RPA, AI and Blockchain markets. Co-hosted by GSA and ACT-IAC, the Digital Transformation summit is a virtual two-day event set to examine the latest developments in intelligent automation and the work done to ignite...

What do people look like when they are on your network or accessing a website or system? In most cases, a person is assigned a username, role and access rights that govern their interactions with the organization or agency. This controls what they can and cannot do within a network, application or website. But what should bots look like when they are operating on your network? Interestingly, a bot should not be treated differently: it must be...

The use of Artificial intelligence (AI) is continuing to accelerate in the federal government. With this growing momentum, agencies are increasingly dedicating resources to the use of AI. But, how do they do this in a strategic way? What factors should be considered in the decision? How can agencies identify high value candidates and real pain points where AI would have the biggest impact? This panel will explore how agencies can identify spec...