A few months back a GovLoop community member received this request while working with their city to update property records: “Can you fax me over a copy?” The answer was no. Who has a fax machine anymore, let alone one at home. All this is to say that oftentimes, the government lags behind on using technology to better engage with customers. Those outdated systems often create lower engagement and can erode constituent trust. Join...

We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX). As the government moves forward with the President’s Executive Order on Customer Experience, agencies are struggling with how to quantify and measure a good experience. J...

BUILD TRUST AND CUSTOMER AFFINITY WITH EMOTIONAL INTELLIGENCE Whether you’re new to business development, you’re in a capture or supporting role, or you’re a seasoned professional, this course is for you. You will learn how to differentiate yourself by creating meaningful connections with customers and stakeholders. Secure Your Seat If You Are: Concerned about being perceived as “that” salesperson, a beltway band...

As part of GSA’s Diversity, Equity, Inclusivity and Accessibility (DEIA) initiatives, we’re pleased to announce our first ever Native Nations Customer Appreciation Symposium. This event showcases inter-agency partnerships and federal appreciation for our tribal and native communities. Registrants will hear from senior leaders at GSA, Department of Commerce, Department of Interior, HHS, and the Department of State as they discuss go...

The federal government is experiencing unprecedented transformation as agencies look to defend against complex cyberattacks, all while envisioning more innovative ways to deliver services to taxpayers using modern technologies. Hear from the influential leaders and bright minds at the heart of this digital transformation August 24 at FedTalks — the largest annual gathering of C-suite leaders in the government, tech and academic communit...

Make History: The LULAC Convention is an exciting, history-making convention, because it convenes the national delegates of LULAC to discuss issues, set policies, and elect the organization’s national leaders. For this reason, the LULAC Convention is covered by national and local media. It is the only convention in which participants representing Hispanic communities from across the country determine the positions and strategies of a na...

The Comprehensive Child Welfare Information System (CCWIS) or Statewide Automated Child Welfare Information Systems (SACWIS) contain a wealth of data, but it doesn't tell the whole story. Valuable data may also reside in other systems such as SNAP, TANF, Medicaid, or Child Support. The ability to quickly have a holistic view of a Person, Case & Service history, or other external factors, leads to better decisions and better outcomes. A dat...

COVID-19 crystalized America’s innovation imperative. MerITocracy 2022: American Innovation Forum is an event produced by MeriTalk in partnership with Hill and White House leadership as well as industry visionaries. More than a talk shop, this program will underscore the requirement for tangible outcomes and practical operational plans. MerITocracy will focus on creative thinking around critical issues that sit at the nexus of policy and...

For health plans, improving the member experience and keeping members engaged are always challenging. To effectively attract and retain members, it is important for health plans to prioritize understanding what their members want and meeting them where they are. By tailoring messaging, communications, and the overall digital health strategy, health plans can win their members’ trust, significantly increase satisfaction, and sustain engag...

BUILD TRUST AND CUSTOMER AFFINITY WITH EMOTIONAL INTELLIGENCE Whether you’re new to business development, you’re in a capture or supporting role, or you’re a seasoned professional, this course is for you. You will learn how to differentiate yourself by creating meaningful connections with customers and stakeholders. Secure Your Seat If You Are: Concerned about being perceived as “that” salesperson, a beltway band...