Join the hundreds of mayors, council members, managers, finance officers, public works directors, police chiefs representing over 130 Maryland municipalities. City and Town officials are eager to connect with industry leaders.

The National Civil Rights Conference is soliciting papers, panel sessions and workshops for the June conference. The conference theme is Engage, Educate & Empower. The deadline for submission of paper, panel, poster and artistic production proposals is May 1, 2023. Dear National Civil Rights Conference Planning Committee and Conference Participants: It is our pleasure to welcome you to the 12th National Conference on Civil Rights. The Nat...

Building Program Awareness: Communication Strategies that Drive Outcomes Successful digital service adoption begins long before a form submission. Agencies benefit most from creating awareness campaigns that highlight program benefits, and journey mapping the user experience to ensure seamless adoption. Discover the value of multi-channel, customized communications strategies that attract individuals to program enrollment. Join experts to lear...

Government agencies are responsible for protecting public trust, delivering excellence in services, and, above all else, upholding the promise of government. Through a combination of the lessons learned from rapidly evolving hybrid work environments, exposed inequities in pandemic responses, and bolstered federal guidance in the Biden Administration’s Executive Order, the 21st Century Integrated Experience Act (IDEA), among others, agenc...

How do you measure a good experience? Or a bad one? The President’s executive order around improving government customer experience (CX) is more than a year old, which means agencies have spent the last 365 days reassessing their CX strategies and making updates. How do we know if these updates are working? Join us online Wednesday, May 17, at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about which benchmarks to us...

The Performance Management Regional Roundtables (PMRR) Southwest Edition is an annual event that will bring together local government leaders from the Southwest region on March 30th, 2023 at Balboa Park Ballroom in San Diego, CA. This is a valuable opportunity to connect with other local government leaders and learn from their experiences in addressing challenges and innovating their leadership practices, management strategies, and operations...

Government agency leaders are focused on modernizing the civic engagement journey to create better experiences for the people they serve. From improving program awareness to increasing enrollment and establishing continued participation, leaders are finding new ways to bring positive digital government experiences to their users. Join Granicus experts for two 30-minute conversations that dig into data on five critical digital communications be...

Delivering excellent, equitable, and secure federal services for an outstanding customer experience is a priority that comes from the President’s Management Agenda. Achieving that goal can be helped by learning from a different mindset found mostly in the private sector – product management. Excellent experiences don’t just happen—they need to be designed in a deliberate manner. In a traditional software build, long per...

A few months back a GovLoop community member received this request while working with their city to update property records: “Can you fax me over a copy?” The answer was no. Who has a fax machine anymore, let alone one at home. All this is to say that oftentimes, the government lags behind on using technology to better engage with customers. Those outdated systems often create lower engagement and can erode constituent trust. Join...

We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX). As the government moves forward with the President’s Executive Order on Customer Experience, agencies are struggling with how to quantify and measure a good experience. J...