Session 3: Precision Citizen Outreach Seemingly overnight, government agencies must overcome decades of technology debt to modernize their services and capabilities. They need to quickly convert legacy processes and seamlessly transition to online operations. Adobe offers powerful, fast-implemented solutions that help to quickly and easily modernize what you need, without a big overhaul. With digital transformation solutions designed to rapidl...

More than 1,300 local, state, and federal organizations use DocuSign to enable citizens, businesses, and staff to work smarter and more effectively with self-service forms, electronic signatures, prepopulated agreements, and automated approval processes. Join your peers and other leaders in government to see how you can transform your agreement process by eliminating paper, automating workflows, and connecting the systems within your organizat...

Local governments and citizens are being negatively impacted by COVID-19 in many ways. Leaders are looking for options to recover revenue to bolster shrinking budgets, motivate continued economic activity in their community, and ensure their residents can leverage their property for additional income when necessary. Join Granicus as they cover: How short-term vacation rentals can be a revenue recovery boon for your community How an effective s...

Digital Experiences that Put People First The people you serve, from citizens to employees, expect the same digital experiences from government that they have everywhere else. They want online interactions that are personal, seamless, and easy to access from any device. From delivering a modernized web platform, to digitizing forms and services, to creating and delivering relevant content, agencies can combine mission success with great experi...

Nuance Conversational Interactive Voice Response (IVR) enables human-like interactions that allow individuals to self-serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system naturally, in their own words. Learn how the modern voice combines AI-powered speech engines to enable automated conversations that feel almost...

More than 1,300 local, state, and federal agencies use DocuSign to enable citizens, businesses, and staff to work smarter and more effectively with self-service forms, electronic signatures, prepopulated agreements, and automated approval processes. Join your peers and other leaders in government to see how you can transform your agreement process by eliminating paper, automating workflows, and connecting the systems within your organization....

We all know the great benefits that the cloud can provide for our organizations, however it is not so well known how the cloud can assist in disaster relief. Palm Coast, Florida's Mayor, Milissa Holland sits down with Salesforce to share the insights of Palm Coast Connect, the city's 311 and case management platform in one.Join Salesforce during this webinar and:Take a deeper dive into Pam Coast ConnectLearn how Palm Coast is able to manage ci...

You're the gatekeeper to your town, city, or county hall. You work hard and have hardly a minute to spare. At the same time, the world is changing so quickly. There's so much for clerks to keep up on!That's why we've developed the first-ever Clerk Virtual Summit, which will be brief (but fact-packed), that's online and you can view from the comfort of your own desk to learn:What clerks need to know about latest best practices for ADA complianc...

We are excited to announce Genesys CX Tour for Government! Join us at our thought leadership event as we explore the ever-evolving citizen expectations and how agencies can strive to meet the customer experience requirements. Hear from industry leaders share about: The state of Customer Experience in Government Guidance to improve the Customer Experience The role of Employee Experience and its impact to Customer Experience How to leverage new...

The Center for Digital Government recently performed a thorough analysis of state portals to determine the digital maturity of their processes around professional licensing, driver's licensing, Medicaid applications, state disability benefits, and the child welfare system. The goal was to assess how accessible these services are and to what degree they have been digitized. Our panel of analysts and experts are drilling down into these findings...