Today’s tech-savvy constituents want the ability to interact with government through various means and touchpoints. To meet residents’ expectations, many organizations have adopted a ‘no wrong door’ approach, creating an omnichannel experience that allows individuals to interact with government in the manner most convenient for them.But if governments aren’t managing these cross-platform interactions, this conveni...

Join the hundreds of mayors, council members, managers, finance officers, public works directors, police chiefs representing over 130 Maryland municipalities. City and Town officials are eager to connect with industry leaders.

From the point a constituent knows they have a need to the point of resolution, there are countless opportunities to frustrate or impress. In this webinar, we’ll show you how to: Identify and understand the interactions that shape your constituents’ view of your agency Gain control over those interactions through AI and Automation Objectively analyze those interactions to set your agency up to quickly adapt to the ever-changing nee...

The National Civil Rights Conference is soliciting papers, panel sessions and workshops for the June conference. The conference theme is Engage, Educate & Empower. The deadline for submission of paper, panel, poster and artistic production proposals is May 1, 2023. Dear National Civil Rights Conference Planning Committee and Conference Participants: It is our pleasure to welcome you to the 12th National Conference on Civil Rights. The Nat...

Granicus, the leading provider of government experience cloud tools, is now accepting nominations for their annual Digital Government Awards. Starting May 1 through June 15, public sector organizations across all levels of government in North America can nominate individuals, teams or projects within seven categories to recognize excellence in communications, service delivery and digital transformation. Public sector organizations can submit n...

Building Program Awareness: Communication Strategies that Drive Outcomes Successful digital service adoption begins long before a form submission. Agencies benefit most from creating awareness campaigns that highlight program benefits, and journey mapping the user experience to ensure seamless adoption. Discover the value of multi-channel, customized communications strategies that attract individuals to program enrollment. Join experts to lear...

As agencies look to meet the goals of the President’s Management Agenda and the Customer Experience Executive Order, a shift to human-centered design (HCD) is critical. HCD gives citizens and employees the experience they deserve. This means putting experience first and transforming how work gets done. This webinar will explore Total Experience (TX), a strategy that unites citizen and employee experiences across all service deliver...

Government agencies are responsible for protecting public trust, delivering excellence in services, and, above all else, upholding the promise of government. Through a combination of the lessons learned from rapidly evolving hybrid work environments, exposed inequities in pandemic responses, and bolstered federal guidance in the Biden Administration’s Executive Order, the 21st Century Integrated Experience Act (IDEA), among others, agenc...

Come Join the Space Coast Chapter of AUSA on Armed Forces Day on 20 May 2023 at the Veteran Memorial Center Museum Library Plaza and Park. We will have a booth, come volunteer, or come and learn what your Chapter is doing. There will be music and displays. Come join the fun.

DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs....