Enterprise Service ManagementBy placing a service-oriented lens on the tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment. Our service model automates the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services. HR/Personnel Service Management - Create a system of engagement that complements existing applications for core H...

Used as a guideline, gap analysis, or road map of "must haves" for IT enterprises to be transformational, the Service Operations Maturity Model can help IT management cross-functionally to rapidly achieve a wide variety of measurable successes without over-spending already tight budgets. This seminar will provide actionable information on how Visibility, Availability, and Agility in Service-Oriented Operations can extend their investments in...