The Center for Digital Government, in partnership with the National Association of Counties (NACo), presents its 20th annual Digital Counties Survey Awards. The survey provides annual recognition of county performance and innovation in using technology to align with county goals, save tax dollars through newfound efficiencies, boost transparency and cybersecurity, encourage citizen engagement and proactively address citizen expectations. The p...

DGI’s 22nd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2022 Gov...

A low-code development platform can provide government agencies with a development environment using a graphical user interface rather than hand-coded computer program to create application software. This approach to software development has several benefits for the public sector, including increased agility, lower costs, higher productivity, effective risk management and governance, and faster transformation. This virtual workshop will take l...

As the volume of digital information continues to grow, the scope of electronic records management has expanded exponentially and is an increasingly critical issue for government agencies, particularly as it relates to providing secure storage, access and retrieval of government records. Key government and industry experts will gather at the 19th annual event to discuss current technology solutions/requirements, policy updates/changes and revi...

Technology has enabled customers to take control of the experience they want with service providers - whether it’s finding answers via a website, email, text, chatbot, or talking to a human. Government agencies need to keep up and adopt innovative ways to meet both citizen and employee desires. Creating exceptional customer experiences (CX) is so important it is the 2nd of three core priorities in the President’s Management Agenda...

In November 2020, OMB issued memorandum M-21-07 "Completing the Transition to Internet Protocol Version 6 (IPv6)." The memo creates urgency for the Federal Government to adopt IPv6 protocol and the strategic intent to commit to operating its information services, networks and related services using only IPv6. This move is widely recognized as the only viable option to ensure future growth, modernization, and innovation in internet technology....

States throughout the U.S. have made broad gains in their adoption of artificial intelligence – especially in chatbots and digital assistants in combination with robotic process automation – as they worked to respond to the COVID-19 pandemic. This is one finding from the 2021 survey of state governments by the NASCIO, IBM and the Center for Digital Government. Join Government Technology on October 27 at 12 p.m. Pacific/3 p.m. Easte...