Prepare for Success from the beginning! Understand how to define your vision, inspire your team and plan your journey. We will share customer examples and proven approaches to help you: - Determine your key players - Consider the type of implementation support you need - Identify and prioritize your business objectives - Understand the ways to measure your success - Determine the best way to gather feedback - Get the word out to your team

Ever wanted to chat directly with a Salesforce Anywhere product expert? You’re in luck. This session is dedicated to answering questions, sharing best practices, and offering additional resources. This time is for you! Come with questions about Salesforce Anywhere, Quip, Documents, Automation, or anything specific to your team’s use cases.

The Lightning experience enables your team to become more productive and collaborative. Do you want to take advantage of these benefits but aren't sure whether your current Salesforce org is ready? In this 90-minutes session, a Lightning expert will review why you want to make the transition to Lightning and methods on how to get there. You'll learn about project planning for your rollout, driving change management and adoption for Lightning u...

The pandemic has given new meaning to "mission readiness" for the U.S. government. This includes strengthening Enterprise Resource Planning (ERP) systems - encompassing financial, supply chain, and human resource functions - to facilitate making complex decisions based on clean and consistent data. But agencies' current ERPs can be monolithic and inflexible, incurring high costs and long lead times to make changes or implement new capabilities...

What a year for Field Service. What’s coming next? Ray Wang, Founder of Constellation, will share his thoughts on the future of field service. Learn how Salesforce Field Service will prepare you for what’s next. Karen Mehal, VP of Field Service at Salesforce, will share her success stories from the field. Don’t miss the conversation of industry experts with our customers.

Territories are the foundation of any sales organization, and designing them well sets you up for success all year long. Too often, the territory carving process can be tedious, manual, and labor intensive – but this season, it doesn’t have to be.Don’t miss this session on how integrated, intelligent territory planning can help you maximize revenue growth. You’ll discover: Must-know best practices for accelerating and i...

As the corporate and investment banking industry continues to experience changes in economic activity, investment bankers who leverage technology can fuel productivity to deepen client relationships and maximize deal mandates. In this session, industry experts Jill Harrison, Managing Director, Silverline, Inc. and Helene Li, Co-Founder, GoImpact and General Manager, Fintech Association of Hong Kong will provide insights into the top trends sha...

Join us to hear insights from Kevin Jones, former state CIO of WI, on their agency's innovations using the Salesforce platform. Learn from Dustin Arnold of Dane County Behavioral Health as he speaks to his county's digital transformation of residential assistance and behavioral health services. Our final session will highlight and demo Salesforce's Service Cloud Voice solution, which enables government agencies best serve their constituents.

Get ready to celebrate Slack officially being part of Salesforce at this broadcast experience. You’ll hear how the world’s #1 CRM and the leading platform for digital-first work are coming together to create your digital HQ for success from anywhere. Because when work flows, customer success grows. You’ll be the first to learn how teams from every industry can use the all-new Slack-First Customer 360 to be more productive, cr...

Whether creating a new online form, modernizing a process, or undertaking a complete digital transformation, you are embarking on a journey – but it does not have to belong or overwhelming! Modern technologies drive teams to rethink customer engagement and project delivery. Looking to get started or evaluating your next steps? Great! This Innovation hour offers you: Approaches to accelerating your project delivery Real business cases to...