Much of our water and wastewater infrastructure needs rehabilitation and replacement. Shifting population patterns and the need for vigilance against man-made and natural threats place increasing demands on water and wastewater utilities. This four-day conference and exposition will address water infrastructure planning and reinvestment strategies, critical infrastructure protection through comprehensive emergency preparedness efforts, and enh...

Join Water Environment Federation, American Water Works Association, and water and wastewater professionals from across North America for the Transformative Issues Symposium on Workforce. Together, we will delve into the 21st-century water and wastewater workforce. This two-day symposium promises to be the most relevant and engaging event you’ll attend on this evolving topic of concern.

AWWA’s Annual Conference brings together experts from around the world to exchange ideas about water, the world’s most important resource. Come to ACE19 in Denver, Colorado to connect with global water experts on every segment of the water industry. This is your opportunity to explore innovative, real-time solutions and new insights to help solve today’s water challenges. Don’t miss your chance to absorb the knowledge o...

The 2019 International Symposium on Waterborne Pathogens provides a comprehensive forum to exchange the latest information and cutting-edge ideas related to the critical public health issue of waterborne pathogens. The Symposium explores a holistic approach for addressing the challenges associated with pathogens in drinking water, wastewater, stormwater, reuse and premise plumbing systems. Join the discussion in Tampa to help contribute to bet...

This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist customer service representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

This seminar is vitally important for all utility managers who want to get started on the path to becoming an effectively managed and sustainable utility. This seminar is based on recent updates that have been made to the well-established Effective Utility Management (EUM) framework, which was originally developed by water sector leaders in 2007 and featured both the “Ten Attributes of an Effectively Managed Utility” and “Fiv...

How much water is your utility losing to leakage, customer meter error or water theft? How can your utility quantify these water losses or identify the cost burdens the losses impart upon the system?Water utilities recognize not only the need to regularly account for their supplies but also the importance of trained personnel in the auditing and validation processes. This seminar, facilitated by experts from the AWWA Water Loss Control Committ...

This three-day seminar provides guidance on how to evaluate financial policies and rate impacts to develop policies that are fair and objective, and on how to effectively communicate those policies to customers. You will learn time-honored strategies to get the rate your utility needs to be successful while still promoting community objectives. This year marks 30 years of financial planning seminars at AWWA! More than 5,000 water professionals...

Presenting solutions for balancing the benefits of conservation with the costs, managing water resources, sustainable utilities and infrastructure, urban planning and design, energy efficiency, water conservation, stormwater and reuse.

Over the past 30 years, members of AWWA and WEF have established The Utility Management Conference™ as one of the leading, most informative, and most prestigious management conferences available. Water and wastewater managers and professionals will gather to hear the latest approaches, practices, processes, techniques, case studies, and research in all aspects of utility management. Come prepared to share your experiences and learn from...