Citizens today are accustomed to information and processes being readily available and accessible. Utilizing a citizen self-service portal allows agencies to efficiently deliver real-time information to customers, such as dates, deadlines, traffic conditions, and the answers to questions. Portals can also serve your own employees, delivering HR forms, benefit information, and other internal content. View our complimentary on-demand webinar to...

Understand how a powerful, yet flexible analytics platform like Tableau enables Police Departments globally to address crime more effectively and better manage internal operations.During this informative webinar, we will showcase how a police department of any size, shape, and geography can leverage its own Computer Assisted Dispatch (CAD) and Records Management System (RMS) data to identify patterns and trends in crime to enable a scenario ap...

We've all been there: a request for records comes in and relevant staff are notified. Staff members gather the records and turn them over to legal for review and/or redactions. But what if the rules that you thought you knew suddenly changed because of questions from the legal department, the materials requested, or the requestor? How do you effectively communicate with others in your organization when everyone is not in alignment? What's the...

The National Archives and Records Administration (NARA) deadline is fast approaching and this mandate is an opportunity to improve ROI, eliminate inefficiencies, and make better agency decisions that unlock the value in your data to support the mission of your agency. But why not take it a step further and leverage this new investment? Your agency is likely hard at work ensuring you meet the December deadline for digitizing your electronic re...

Considering streamlining your public records request payments/invoicing process or cost tracking?Join Granicus for a complimentary webinar to learn why GovQA Payments & Invoicing modules will save you time, increase revenue, and help demonstrate return on investment (ROI) with time and materials tracking. The straightforward fee communications build trust and can help you recover costs.Whether you use the GovQA Invoicing & Payments mod...

Directive M-19-21 is driving Federal agencies to digitize their hardcopy records and shut down their records storage facilities. Join our two-part Archive360 webinar series and learn what your agency needs to do to reduce the costs and risks of digitizing and managing paper records. Part 1: Directive M-19-21: Next Steps - What To Consider After Digitizing Record Keeping Since Directive M-19-21's announcement, the big question is: how to store...

Public records requests siphon time and resources from your organization's budget, but responding to them promptly is required by law. The more complex the requests, the longer they take to fulfill, leaving fewer resources available for other core missions. In addition, poor public records request processing performance adds risk -- financial, public trust, and litigation risks to name a few. On the flip side, this very public service, when do...

Directive M-19-21 is driving Federal agencies to digitize their hardcopy records and shut down their records storage facilities. Join our two-part Archive360 webinar series and learn what your agency needs to do to reduce the costs and risks of digitizing and managing paper records. Part 1: Directive M-19-21: Next Steps - What To Consider After Digitizing Record Keeping Since Directive M-19-21's announcement, the big question is: how to store...

The art of communication is key to public records request management. According to a recent study, approximately one in three people say the most important aspect of customer service is speaking with a knowledgeable and friendly agency representative. Clerks and records managers are often the first, and sometimes only, personnel within an agency that community members interact with. Ensuring that this is a positive experience is important to b...

Every jurisdiction has its excessive requestors--also known as vexatious or serial requesters--that have learned that they are allowed to submit an unlimited number of Public Records requests each day. Although news outlets or media routinely file Public Records/FOIA requests for news stories that benefit the public, they can also be labeled as vexatious requesters due to the sheer volume of requests. Estimates are that the media accounts for...