DGI’s 22nd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2022 Gov...

Artificial Intelligence (AI) and Machine Learning (ML) have the potential to completely change the way records managers track the data they have, from where it is located to who can access it to what information it contains. In this virtual workshop, we break down these concepts and show you how they are being used to include the potential benefits to your agency. You will leave with an understanding of how AI/ML can support your records manag...

Zero Trust is a key component of effectively securing government networks, data, and information. The Executive Order on Improving the Nation’s Cybersecurity, the CISA Zero Trust Maturity Model, the DISA Zero Trust Architecture, and various NIST guidance all include guidance for zero trust architectures. Zero Trust is not a specific tool, but rather an approach to an agency’s security posture. The right way to approach it quickly b...

A low-code development platform can provide government agencies with a development environment using a graphical user interface rather than hand-coded computer program to create application software. This approach to software development has several benefits for the public sector, including increased agility, lower costs, higher productivity, effective risk management and governance, and faster transformation. This virtual workshop will take l...

As the volume of digital information continues to grow, the scope of electronic records management has expanded exponentially and is an increasingly critical issue for government agencies, particularly as it relates to providing secure storage, access and retrieval of government records. Key government and industry experts will gather at the 19th annual event to discuss current technology solutions/requirements, policy updates/changes and revi...

Technology has enabled customers to take control of the experience they want with service providers - whether it’s finding answers via a website, email, text, chatbot, or talking to a human. Government agencies need to keep up and adopt innovative ways to meet both citizen and employee desires. Creating exceptional customer experiences (CX) is so important it is the 2nd of three core priorities in the President’s Management Agenda...

Registration Closed The new Presidential Executive Order has increased emphasis on advancing toward “Zero-Trust Architecture” and “Endpoint Detection and Response (EDR)”, and moving systems to FedRAMP clouds. Additionally, NIST has released the finals of many Risk Management Framework (RMF) standards (SP800-53 Rev 5 – Security Controls, SP800-53B – Security Control Baselines, Privacy Framework, SP800-160 Vol...

DevOps is gaining momentum in the government. It is a set of practices combining software development and IT operations with the goal of shortening the systems development life cycle and providing continuous delivery with high software quality. From identifying patterns to uncovering new ways to support the mission, DevOps plays an essential role in government’s digital transformation efforts to include how people put together tool chain...

Information drives and powers modern government with Federal, State and Local agencies seeking to improve engagement opportunities with citizens. The challenge is to effectively manage the explosion of information while protecting citizen’s data and privacy. Keeping up with the rapid expansion of information has put pressure on outdated governance and compliance practices. The 2021 Federal Data Strategy identifies specific actions to be...

In November 2020, OMB issued memorandum M-21-07 "Completing the Transition to Internet Protocol Version 6 (IPv6)." The memo creates urgency for the Federal Government to adopt IPv6 protocol and the strategic intent to commit to operating its information services, networks and related services using only IPv6. This move is widely recognized as the only viable option to ensure future growth, modernization, and innovation in internet technology....