Summary: OSH India 2013 Conference will bring together internationally renowned consultants, business experts and key government officials on one common platform Description: After the phenomenal success of OSH India 2012, and our international counterparts, IOSH in the UK, OSH Expo Africa and OSH Expo Arabia, UBM now brings you the second edition of the conference, OSH India 2013. This conference will bring together on one common platform, in...

Summary:Creating a 360 degree strategy for exceptional shared services and outsourcing Description:2013 marks the 16th year that Shared Services and Outsourcing Week has been held in Asia, with the collaboration of some of the best minds in this space. How much has the industry progressed since 1997? How many jobs have been created and how many lives have been transformed? The industry has certainly seen unprecedented growth, and we have respo...

EDRMS for the Australian Government Lessons from the past and successful case studies from the present One-day connected forum with two half day workshops 21-22 August 2013, Rydges Capital Hill,Canberra,Australia This conference presents distinguished professionals, many from across the Australian government sector, sharing their invaluable insights, case studies and failures. Hear expert perspectives and successful case studies Department of...

A road map for transitioning your contact centre technology, processes and staff from traditional channels and skills sets to a multi-channel environment. The Government Contact Centre Summit 2013 has been designed to give you the tools to shift your technology, people and processes to an increasingly digital environment. This year’s event will focus on: Using self-service channels to increase customer satisfaction and reduce the inciden...

Unlocking value, improving productivity and maintaining a competitive edge to maximize your share of the shared services and outsourcing market. The BPO industry in Philippines is set to grow from 9 billion USD and 500,000 hires in 2012 to 20 billion USD and 900,000 employees by 2016. But there will be challenges in achieving this exponential growth. To help overcome these challenges, SSON is holding the 4th annual Shared Services and BPO Phil...

The Social Finance Forum will focus on the ways in which Australia's social public infrastructure can grow and benefit from the developing financing strategies. The Social Finance Forum offers the occasion for Government, investors, service providers and NGOs to discuss leveraging their partnership to improve social outcomes. The two-day event will review the benefits of social service bonds, government opportunity and policy that supports the...

Summary:Until recently, being deemed world-class was based on perceived reputation. No rigorous measures existed to quantify the inputs and processes that lead to the status of world-class universities. Description:Constructing World-Class UniversitiesThe road to academic excellence29th and 30th July 2013 Hong Kong 1st and 2nd August 2013 Kuala Lumpur Achieving world class university status In the past decade the term ‘world- class unive...

Summary Meet with key Government and industry lawyers to discuss the new directions in the regulation of the legal profession and examine innovative models of legal service delivery. Covering: Recent Developments in Dispute Resolution in Government Performance Appraisal for the Public Sector In-House Counsel Technology and the Provision of Legal Services Development of Advocacy, Expert Witnesses and Expert Evidence Ethical Dilemmas for In-Hous...

An Academy of Knowledge Management and Content. The largest knowledge management event in the Asia-Pacific. KM Australia has been running leading edge event since 2004. On 23rd July to 25th July. This congress will follow an interactive conversational format. Each speaker will present a case study for 25 minutes and conclude their presentation with a question to the audience. The remaining 15-20 minutes of each session will be given to the aud...

SummaryThe 7th Annual Community Engagement ForumA complete community engagement toolkit for:Creating high-impact Community Participation.DescriptionA complete community engagement toolkit that will allow you to: * Create an asset-based community development* Have a growing interactive online community* Build honest relationships* Support good decision-making* Harness the power of communities* Learn about the psychology and ethics of engagement...