Government today faces a long list of imperatives in serving and defending its constituents while supporting and empowering its workforce. Constituents must trust that their need for essential services can be met with transparency, without sacrificing their privacy and security. Agencies and customers alike must feel safe from internal and external threats, including cyberattacks that could cripple infrastructure and disrupt vital services. Em...

The continuous evolution of technology presents us with a dynamic landscape filled with both promise and challenges. As the internet gained widespread adoption, it revolutionized various aspects of our lives, introducing innovations such as online shopping and real-time news updates, alongside issues like spam, phishing, and malware. Traditionally, government entities have been cautious in adopting new technologies, often due to regulatory con...

States’ voter registration systems and voter access have undergone a host of changes over the past five years, thanks in large part to the Covid-19 pandemic. Many states expanded vote-by-mail options, stepped up automatic voter registration programs, or both. Cities took action, as well – Los Angeles, for instance, has overhauled its voting system infrastructure, using open source, the cloud, and cybersecurity partnerships to updat...

From the delivery of healthcare and public benefits to emergency management and national security, generative AI – GenAI, for short – presents opportunities for governments to enhance constituent services. GenAI can empower front-line civil servants, improve the accessibility of public services, and enhance back-office processes. In pursuit of these benefits, federal spending on AI increased 22 percent since 2021—and 250 perc...