Cyber Defence & Network Security 2014 (CDANS) conference will provide attendees with high-level strategic briefings from 26+ senior international military and cyber experts, as well as valuable and intimate networking opportunities with Heads of CERT, Systems Security, Military IT, Counter Terrorism, and Cyber Crime and Network professionals. Cyber vulnerabilities will be the single greatest threat to any nation or corporation within the n...

Amphibious Operations in the 21st Century: Project - Support - Assist PROJECTing power and capabilities, in strength and in depth, around the worldSUPPORTing the fleet at sea, delivering powerful command and control systems and allowing advanced resupply at seaASSISTing in humanitarian operations, bringing airlift and large scale medical facilities straight to the trouble zone Marine forces are always looking for ways to enhance tactical mobil...

CALL CENTRES PROGRESSION TO A DIGITAL COMMUNICATION CENTRE Live Debate Round Table Case Studies Led By Expert Speakers Panel Sessions Customer management IQ is proud to be bring you our 7th Annual Call Centre Week Canada Summit. We are transitioning the event to just be once a year to bring you a bigger & more impactful group of speakers. Our focus will be to provide you with cutting edge insights and strategies from Directors of successfu...

Streamlining Government Contact-Center Systems and Practices to Optimize Organizational Efficiency and Productivity With a constantly growing demand for government contact centers and the introduction of new acts and regulations, public sector contact-center professionals must be up to date with the latest in technology solutions and practices. The Government Contact Center Summit 2011 in Washington, D.C. will explore the solutions to the prob...

Over the past decade, private organizations all over the world have looked to shared services as a way to create competitive advantage, enhance controls and gain greater flexibility. These same organizations have sought more than centralization. They have created SSO’s to leverage technology, develop stronger controls and information flow and generally improve the service these functions provide. They seek to allocate resources to the co...

Managing the Unique Costs and Challenges of eDiscovery in Government Criminal Enforcement and Civil Actions IQPC’s eDiscovery Strategies for Government will offer key insights to stay on top of emerging challenges and how to craft thorough, cost-effective and defensible eDiscovery. Additionally our expert faculty will provide key benefits for government organizations including: The necessary procedures and tools for reducing the time, co...