“Seamless customer experience is the key to creating a positive experience between citizen and their government entities. But the acceleration of digital tools and multiple points of interaction had added many layers of complexity to service delivery. Despite the emerging challenges, the public sector continues to transform service delivery to support citizens throughout all stages of life. Today, with almost all aspects of life being di...

North America is a region known for its rich multiculturalism and diverse ethnocultural groups. In Canada specifically, there are over 250 ethnocultural groups, making it a land of immigrants. The country’s population is also experiencing an aging demographic, with immigration being the primary source of population growth. In fact, the Federal Government has set a goal to welcome around 1.5 million immigrants by 2025. Given this demograp...

“Seamless customer experience is the key to creating a positive experience between citizen and their government entities. But the acceleration of digital tools and multiple points of interaction had added many layers of complexity to service delivery. Despite the emerging challenges, the public sector continues to transform service delivery to support citizens throughout all stages of life. Today, with almost all aspects of life being di...

Communicating and persuading effectively with data is an increasingly invaluable skill for driving change in the public sector. Data Visualisation & Storytelling for Government will unveil key strategies for using data analysis to create compelling communication to inform and influence decision-makers. This training course will teach you how to connect the dots between data analysis and persuasive storytelling to drive innovation in the pu...

Are you a new manager and finding it hard to adjust to managing a team? Were you a high-performing specialist and presently find yourself struggling with the feeling of a loss of control that comes with managing other people? Do you find yourself stuck when it comes to creating accountability, credibility and trust among your former peers? If you answered yes to one or more of these questions, you are not alone. According to a recent study: 26...

Communicating and persuading effectively with data is an increasingly invaluable skill for driving change in the public sector. Data Visualisation & Storytelling for Government will unveil key strategies for using data analysis to create compelling communication to inform and influence decision-makers. This training course will teach you how to connect the dots between data analysis and persuasive storytelling to drive innovation in the pu...

Government entities have long faced challenges when it comes to providing eligible families with the full scope of childcare services available. Using digital service delivery enables governments to serve citizens in near real-time. Governments can promote programs through multiple channels while also speeding up the number of transactions and providing greater access to working parents, who may not be able to visit government offices during t...

For decades, public sector writing has been identified with a formal, almost parental, tone. Government communication – from letters and forms to web content and emails – has included dense, jargon-heavy, and unclear messaging. Unfortunately, this style of writing has been accepted as the norm. This was accepted as the norm. But now we’re in a new world where a more human-centered approach to written communication is expected...

Are you a new manager and finding it hard to adjust to managing a team? Were you a high-performing specialist and presently find yourself struggling with the feeling of a loss of control that comes with managing other people? Do you find yourself stuck when it comes to creating accountability, credibility and trust among your former peers? If you answered yes to one or more of these questions, you are not alone. According to a recent study: 26...

For decades, public sector writing has been identified with a formal, almost parental, tone. Government communication – from letters and forms to web content and emails – has included dense, jargon-heavy, and unclear messaging. Unfortunately, this style of writing has been accepted as the norm. This was accepted as the norm. But now we’re in a new world where a more human-centered approach to written communication is expected...