Leveraging technology to the benefit of all The Commonwealth of Massachusetts is promoting best practices and inspiring technological innovation throughout the public sector. The significance cannot be understated given the changing landscape and diversity on display throughout Massachusetts – manifested through Local & Commonwealth-level initiatives dedicated to workforce upskilling, digital accessibility, digital inclusion, and dat...

In this technological age, governments must rethink how their services meet citizens’ needs. The way society consumes information and accesses government services has dramatically shifted from physical to digital over the past decade. The COVID-19 pandemic has only intensified this transition by restricting most in-person interactions. With digital delivery, however, governments can serve citizens in real-time, speeding up the number of...

Cutting Through Complexity to Deliver Clarity for Actionable Insights Data has become ubiquitous. It surrounds us in every step of our daily lives and permeates what were once mundane, uninteresting tasks. Whether in the private or the public sectors – data has changed how we engage, how we work, and how we think. Leveraging that data, harnessing it and putting it to work for the benefit of all is a key component to solving the myriad of...

Redefining the Workforce & Workplace in an Age of Uncertainty  Employers and employees need to keep up with a fast-paced world of new challenges – working in isolation, weathering waves of mass resignations, and training staff in the use of ever-changing technology. To solve these countless challenges, plus those yet to arise, HR professionals must communicate and collaborate. They must emphasize best practices and weed o...

New York State is promoting best practices and inspiring technological innovation throughout the public sector. This is significant in the changing landscape and diversity across New York State – manifested through initiatives driving transparency & digital inclusion. Technology should have a positive impact for all. This will be achieved by enabling digital equity initiatives throughout the state. For departments, agencies, and loca...

Redefining the Workforce & Workplace in an Age of Uncertainty  Over nearly 2-years we have participated in the largest remote work experiment in human history. While it has largely been a seamless transition from a productivity and efficiency standpoint – the more intractable challenges of learning & development, onboarding, team building & technological implementation remain ever relevant. Change management across the...

Transforming Government through Technology-Driven Initiatives The last two years have reinforced the necessity for robust, reliable, and resilient IT systems that can provide flexibility to the challenges that government is facing today; and will yet face tomorrow. While public sector leaders recognize the value of investing in IT, for many the adoption remains a challenge based on security, compliance, budgetary realities, and competing prior...

In an increasingly digital world, government leaders need tools and systems that allow them to move expediently and collaboratively. These leaders also need to ensure that their citizens can access their services, particularly in underserved communities. The fact each government agency often determines its own operational strategies, however, presents an enormous roadblock. Scattered, piecemeal technological implementation has resulted in agen...

Connecting Leaders & Ideas to Build a Better Public Service As we begin to break free from the confines of COVID; a “renewed normal” has begun to take shape across the country. Now, more than ever, public sector innovation is a must. By leveraging new approaches to old problems – from policy design to service delivery, new technologies and improving the use of data – we stand to improve the performance and responsiv...

Registration is Now Closed Safeguarding Data and Mitigating Risk through Comprehensive Data Governance Frameworks Data has become ubiquitous. It surrounds us in every step of our daily lives and permeates what were once mundane, uninteresting tasks. Whether in the private or the public sectors – data has changed how we engage, how we work, and how we think. Leveraging that data, harnessing it and putting it to work for the benefit of all...