Empower Citizens, Build Trust: Mastering Social Media Strategies for Government Engagement In a rapidly evolving digital landscape, “Social Media for Government in North America” explores the transformative potential of social media platforms as a means to enhance governance and public engagement across the continent. As governments face increasing demands for transparency, accountability, and efficient communication, they must ada...

Over the past few years, public sector entities across the world have shown incredible resilience and tenacity when faced with existential threats, including the COVID-19 pandemic, cyber security attacks, global economic uncertainty, and the rising popularity of revolutionary, science fiction-esque generative AI. Federal government employees have shown that successfully innovating and modernizing both internal process and external service deli...

Unleash the Power of Advanced Excel: Elevate Your Skills for Government Professionals Supercharge your Excel skills with our Advanced Excel for Government Training! Designed for individuals already proficient in intermediate Excel features, this comprehensive course takes you to the next level of automation, problem-solving, and data analysis. Unleash the power of named ranges to streamline calculations and data management. Master advanced dat...

It’s not a question of “if” the public sector should take on digital transformation, but “how” – and to what end? As a participant in this webinar, you will have the opportunity to hear from government practitioners and learn about current trends and key digital leadership skills needed to build and advance Resident Engagement Platforms. This virtual event will provide key action items to help you to success...

The State of Arizona is known for being a pioneer by both reputation and practice. There is no challenge that its public servants cannot address head-on. A new gubernatorial administration presents an exciting opportunity to examine existing challenges with a fresh lens, however change can also bring uncertainty. Arizona, like many states, has numerous urgent and often competing priorities to tackle. Issues like potentially harmful and unteste...

“Seamless customer experience is the key to creating a positive experience between citizen and their government entities. But the acceleration of digital tools and multiple points of interaction had added many layers of complexity to service delivery. Despite the emerging challenges, the public sector continues to transform service delivery to support citizens throughout all stages of life. Today, with almost all aspects of life being di...

“Seamless customer experience is the key to creating a positive experience between citizen and their government entities. But the acceleration of digital tools and multiple points of interaction had added many layers of complexity to service delivery. Despite the emerging challenges, the public sector continues to transform service delivery to support citizens throughout all stages of life. Today, with almost all aspects of life being di...

Communicating and persuading effectively with data is an increasingly invaluable skill for driving change in the public sector. Data Visualisation & Storytelling for Government will unveil key strategies for using data analysis to create compelling communication to inform and influence decision-makers. This training course will teach you how to connect the dots between data analysis and persuasive storytelling to drive innovation in the pu...

Are you a new manager and finding it hard to adjust to managing a team? Were you a high-performing specialist and presently find yourself struggling with the feeling of a loss of control that comes with managing other people? Do you find yourself stuck when it comes to creating accountability, credibility and trust among your former peers? If you answered yes to one or more of these questions, you are not alone. According to a recent study: 26...

Communicating and persuading effectively with data is an increasingly invaluable skill for driving change in the public sector. Data Visualisation & Storytelling for Government will unveil key strategies for using data analysis to create compelling communication to inform and influence decision-makers. This training course will teach you how to connect the dots between data analysis and persuasive storytelling to drive innovation in the pu...